Commercial Support Manager - Decorative Middle East
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Job Description
In this role as a Commercial Support Manager you will be responsible to lead a team of Commercial Support Executives to ensure seamless support to the sales organization.
Join us as a Commercial Support Leader and drive impactful sales support through team leadership precision and process excellence. Drives operational efficiency through accurate process management data integrity and cross-functional coordination.
Be the force behind smarter deals stronger customer relationships and streamlined commercial success.
Here are some key responsibilities to look forward to:
Lead the commercial support team including recruitment performance reviews and development
Serve as a pivotal link for driving commercial support initiatives
Monitor KPIs and ensure adherence to pricing discipline and act as a gatekeeper and establish checkpoints for adhering to commercial policies & processes
Identify and implement improvements in systems tools and workflows
Work closely with sales technical supply chain and regional teams to support decorative segment and initiatives
Deliver technical/system/process training to new and existing team members
Effectively delegate tasks based on team capacity ensuring balanced workload distribution through thoughtful planning and organization
Act as a key interface for ATL customers (Above the Line) and key account support activities
Plans and monitors monthly and year end transactional activities ensuring completion
Customers complaints escalation point and corrective action planning
Customer analyses related activities and reports
Oversee pricing quotations and master data management
Focuses on removing errors inconsistencies related to customer and project data in ERP and CRM systems
Realization of technical/commercial documentation (Certificates Product and Safety Data Sheets Test Report for Paint Systems guarantees customer contracts etc.)
Promote best practices and continuous improvement culture
Ensure compliance with safety health and company SOPs
This role will be based in Bahrain and will directly report into Commercial Director - Deco Projects Middle East.
Furthermore we expect that you have
Ideal candidate will have 3 years experience in a leadership position
5 years of experience in a Customer-centric role preferably in the coating industry
Leadership competencies in commercially driven customer service
Coating industry knowledge including product knowledge and technical experience would be an added value
Experience in using ERP-systems CRM and proficiency with standard MS Office programs
Proficiency in written and verbal English
What were looking for:
Works effectively with others across departments and levels
Actively shares knowledge ideas and feedback to achieve key performance metrics
Resolves conflict constructively to maintain productive relationships
Continuously seeks ways to improve customer satisfaction and drive improvement
Maintains focus and momentum despite challenges or setbacks
Provides constructive feedback and creates learning opportunities for the team
Gathers and interprets data to inform decisions.
Motivates and energizes team through a positive and inclusive approach.
Ensures accountability for results at all levels.
Does it sound like a match to you
Click the Apply for position button in the top-right corner and submit your application letter with a CV in English via our recruitment system.
Final deadline for applications is 25 Aug 2025.
More about Hempel
At Hempel youre welcomed to a global community of 7500 colleagues around the world. A workplace built on shared trust mutual respect and support for each other.
Were on a mission to double our impact. To succeed we need bright minds and team players. Which is why from day one your input ideas and initiative are not only welcomed but return you will enjoy great opportunities for development in a growing global company and be part of the solution by contributing to our global impact.
At Hempel we are committed to everyone feeling safe valued and treated equally in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents we can achieve great things together.
We are proud to be majority owned by the Hempel Foundation dedicated to philanthropic activities with our earnings contributing to a multitude of charitable initiatives every year. It means that when working at Hempel your hard work and dedication contributes to a greater cause making your career matter twice.
Learn more about Hempel and our commitments on due
Seniority Level
Mid-Senior levelJob Functions
Analyst Customer Service Strategy / PlanningIndustry
Chemicals
At Hempel youre welcomed to a global community of 7000 colleagues around the world. A workplace built on shared trust mutual respect and support for each other.
Were on a mission to double our impact. To succeed we need bright minds and team is why from day one your input ideas and initiative are not only welcomed but returnyou will enjoy great opportunities for development in a growing global company and be part of the solution by contributing to our global impact.
At Hempel we are committed to everyone feeling safe valued and treated equally in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents we can achieve great things together.
Required Experience:
Manager
Employment Type
Full-Time
