You down with ecommerce and retail fulfillment Were on the search for Production Supervisors for our Tennessee Distribution Center. Our Internet Fulfillment Supervisors play a critical part in the online order fulfillment and continued fandom of our customers. Our Retail Supervisors play a critical role in making sure our stores have everything they need to keep our customers coming back for more.
Youll be responsible for overseeing an assigned area. Daily operations include put away order-filling unit sorter stock moves or inventory control tasks order-packing shipping put-to-light unit sorter receiving and the usual distribution center tasks. This position reports to an Operations Manager of Fulfillment or Retail Fulfillment.
WHAT YOULL DO
Supervise development and performance of 20 associates including daily operational procedures
Conduct training classes and provides instruction for associates
Handle all customer service related issues and e-mails in a timely and efficient manner
Plan coordinates and assists with the daily operational workflow to achieve maximum productivity
Monitor process accuracy as compared to established goals and coaches/recognizes associates accordingly
Supervise the reconciliation of cycle counts as well as semi-annual physical inventories
Create environment of teamwork collaboration and open communication
Understand and manage all safety procedures and ensures safe work practices are followed and maintained
Monitor daily staff to ensure completion of distribution center tasks in a timely and accurate manner on a day to day work plan
Conduct Observations on a daily basis to provide coaching and feedback to associates
Makes adjustments as needed to meet deadlines & performs other job duties as required
WHAT YOULL NEED
High school diploma or GED equivalent required college degree preferred.
At least 2 years experience in fulfillment center or warehouse/distribution center supervising 20 people.
Wave planning experience a plus.
Previous experience and knowledge of working with multiple small parcel carriers.
Experience working with various Warehouse Management Systems. (i.e. Manhattan Red Prairie Telenet).
Ability to lead and develop people in a team environment.
Solid knowledge in Excel Microsoft Word Outlook and a computerized warehouse management system.
Familiarity with LEAN production work methods.
Illustrates a dedication to meeting requirements of internal and external customers responding to all customer requests promptly and thoroughly.
High communication skills including ability to work in a team environment give honest direct feedback and is a solid verbal and written communicator.
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