Contact Centre Representative (Telephone Banking, Inbound) - 12 Month Contract
Contact Centre Representative (Telephone Banking, Inbound) - 12 Month Contract
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Job Description
Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
Whatyoullbedoing
Youll work in a fast- paced Contact Centre where youll have meaningful client-focused conversations. As an Inbound Financial Services Representative youll be the first point of contact for clients calling in with questions or requests related to their banking needs. Youll deepen relationships by understanding the clients needs and quickly resolving issues or proactively identify opportunities to match clients with the right products and solutions that will enable their financial success. Products and solutions will include bank accounts credit card products secured investments overdraft protection bill payments secured and unsecured credit products and more. Youll educate and assist clients using CIBC digital capabilities.
At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely and will only be required to be on-site on an occasional basis.
We have embarked on an remote work program. All employees are required to meet the program requirements and be able to attend your primary work location within two hours notice for any business-related purposes.
Program Requirements
Ability to work independently as an with a secure workspace in a room or office with a door that closes it off from noises and distractions.
Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate(Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15mbpsand upload speed of 10mbps)
Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.
Please note that the start date for this position is Oct 20 2025 (expected end date of Oct 16 2026) and is a full time temporary (fixed term) position. Our Contact Centre is open from Monday to Sunday 7:00 AM to 12:00 AM EST. Wed like for you to be available and flexible between these hours.
Howyoullsucceed
Clientengagement- Focus on each client experience and connect on a personal level to offer an exceptional client experience. Engage in client-focused interactions that are meaningful and deliver trusted advice. Provide support for clients by helping them to manage their accounts and products. Connect and refer clients to the right CIBC contacts to enable their financial success.
Problemsolving- Listen ask questions and put yourself in the clients shoes. Act like an owner by understanding the clients needs and recommending solutions based on their needs. Remain solution-focused in order to identify opportunities to help our clients.
Efficiency Understand that the clients time is valuable and effectively complete their of the CIBC systems and products to allow quick resolution of problems.
Productknowledge- Deeply understand CIBCs suite of products and workwithothers to ensure clients are connected to the right people and opportunities. Proactively suggest banking options that will help clients achieve their financial goals. Understand and leverage other internal departments within CIBC to assist clients on additional needs
Computersavvy- Easily navigate and focus on multiple software applications and dual monitors.
Whoyouare
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because its the right thing to do.
Youre passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You achieve trust through respect and authenticity.
You love to learn. Youre passionate about growing your knowledge and you know that there is no limit to what you can achieve.
Youregoal oriented.Youre motivated by accomplishing your goals and delivering your best to make a difference.
You engage with your heart and mind. You care about people and you understand different perspectives. You listen and learn from the experience of others.
Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
We work to recognize you in meaningful personalized ways including a competitive compensation a banking benefit* wellbeing support and additional offers such as employee and family assistance programs and MomentMakers our social points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
*Subject to program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Expected End Date
Job Location
Regina-2412 11th AveEmployment Type
Temporary (Fixed Term)Weekly Hours
37.5Skills
Bank Products Call Center Client Service Communication Customer Experience (CX) Financial Products Inbound Calls Work CollaborativelyRequired Experience:
Unclear Seniority
Employment Type
Full-Time
