Front of House Manager
Front of House Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Were committed to bringing passion and customer focus to the business.
Check out a day in the life of Front of House team member here
Job Summary
Flagship Culinary Services is accepting applications for a Front of House Manager to support the employee cafes for our Client.This job includes managing the Front of House teams in multiple cafes providing customer service to all Clients and guests and supporting kitchen staff as needed. No two days are the same and our Front of House team members enjoy a work/life balance with great perks a set-schedule andweekends off.
Job Description
Benefits/Perks:
- No Weekends
- Monday to Friday; 8:00am 5:00pm
- Snacks and meals provided during shifts
- Medical Dental and Vision Insurance
- 13 paid holidays
- 401K with match
- Vacation and Sick days
Essential Functions
Customer Service:serve as an ambassador to our customers and be the frontline representative for all customer service needs.Provide the best assistance in a courteous fast and efficient manner and accommodate all requests and special needs for guests and Clients
Manage:oversee Front of House teams includingshiftscheduling performancereviews investigations and terminations. Coordinate and assignwork duties for your team handle employee relation issues andwork withHRto solve and address instanceswhen necessary
Hire:work with staffing recruiter to select and hire appropriateFront of Housestaff to grow your teams
Report:create operational checklists tomonitorworkflow andmanageemployee expectations.Prepare a daily managers report tohighlightstaff issues equipment repairs product inventory trainingneeds and more
Communicate:effectively communicate with vendors management and staff to ensure efficient operations without issue
Train:create a training program to ensurepositiveworkflow andalignemployee expectationswith company standards.Coach and discipline staff according to companyandkitchen policies
Safety:ensure safety of customers and staff through the proper implementation of hiring training evaluation and delegation of duties as necessary.Follow all safety and sanitation procedures within set guidelines from OSHA HACCP and Department of Public Health and Risk Management and ensure your team is following guidelines as well
Other duties as assigned
Knowledge and Skills
Excellent customer serviceskillsand reliability are a must
Strong communication multi-tasking and problem-solving skills
Sense of urgency and ability to work within a safe manner
Provensuccess inpreviousmanagement role
Requirements
High school diploma or GED
Minimum 5years ofexperience in a foodorcustomer service role
Front of HouseManagersmust have and maintain an active Food Handlers Card as required by the California Health Department
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Work Authorization
Authorized to work in the U.S.
Equal Employment Opportunity Employer
Flagship is an equal opportunity employer. All aspects of employment including the decision to hire promote discipline or discharge will be based on merit competence performance and business needs. We do not discriminate on the basis of race color religion marital status age national origin ancestry physical or mental disability medical condition pregnancy genetic information gender sexual orientation gender identity or expression veteran status or any other status protected under federal state or local law.
We also consider qualified applicants with criminal histories consistent with applicable federal state and local law.Americans with Disabilities Act
Under the Americans with Disabilities Act reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.
If you like wild growth and working with happy enthusiastic over-achievers youll enjoy your career with us!
Required Experience:
Manager
Employment Type
Full-Time
