Client Relations Specialist - Service Concierge
Client Relations Specialist - Service Concierge
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
4 DAY WORK WEEK - PAID TRAINING - NO EXPERIENCE NEEDED!
We need a Service Concierge to focus exclusively on the customer service of our clients servicing their vehicles at our store. Must be able to greet guests and act as a liaison between customers and Service Advisors. If you can make customers feel welcome and confident that their needs are being met then our dealership may be your next career home. Put your people skills to work for us and find out more now!
Responsibilities
- Meet and greet customer - first point of contact in the Service Department - welcome customer setting foundation for an exceptional customer service experience while their vehicle is receiving exceptional service by top trained technicians.
- Gather - Obtain information from customer including name phone number vehicle mileage VIN and reason for todays visit.
- Inform - Give a background of services offered in the service area providing a menu of services and prices.
- Relay customers concerns and needs to Service Advisor and make introduction.
- Provide tour of service department waiting area show room and amenities (coffee bar/bathroom).
- Create - Provide an environment of harmony which shows customers that the service department and sales department are working together.
- Act as liaison between customer and Sales Team for customers interested in new vehicle lease/purchase.
Benefits
- Competitive pay plan
- 4 day work week
- Paid vacation holidays and sick leave
- Employee vehicle purchase discounts
- Full health benefits including hospital medical prescription drug dental and vision coverage
- Group term life insurance
- Short term and long term disability
- Work-life balance
- Upbeat and friendly work environment
Requirements
- Must be 21 years old
- Neat professional appearance and positive attitude
- Exceptional customer service skills and strong communication skills
- Must be able to multi-task and work with cross functional teams
- Must have a valid/clean driver license
- Must pass a drug screen and background check
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
