Product Delivery Manager, Vice President - Employee Help
Product Delivery Manager, Vice President - Employee Help
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Job Description
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes manage dependencies and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager in the Employee Help and Advisory team within the Employee Experience organization you work to enhance and optimize the way products are delivered to customers. As a key member of the team you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
Your role will involve leading cross-functional teams to drive innovation and streamline processes ensuring that every product delivery is executed with precision and excellence. Youll leverage your expertise in Agile methodologies to foster a culture of continuous improvement while building strong relationships with stakeholders to align on strategic goals. With a focus on customer satisfaction youll be instrumental in shaping the future of product delivery creating experiences that resonate with users and set new industry standards.
Job responsibilities
- Leads end-to-end product delivery processes including intake dependency management release management product operationalization delivery feasibility decision-making and product performance reporting while escalating opportunities to improve efficiencies and functional coordination
- Ensures adherence to the firms risk controls compliance and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers ensuring adequate resourcing and liaising with stakeholders and functional partners
- Develop and nurture strong relationships with product team and partners to gain a deep understanding of their business objectives and success criteria
- Form a deep working-level knowledge of the products we support and the end-users needs and expectations
- Coach and mentor the product team on best practices such as solution generation market research storyboarding mind-mapping prototyping methods product adoption strategies and product delivery enabling them to effectively deliver on objectives.
Required qualifications capabilities and skills
- 5 years of experience or equivalent expertise in product delivery or a relevant domain area.
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes.
- Experience in product or platform-wide release management in addition to deployment processes and strategies.
- Proficiency in Agile methodologies and tools (e.g. Jira) product management software and data analysis.
- Strong organizational skills with the ability to manage multiple delivery streams concurrently
- Excellent communication skills with the ability to convey complex delivery information to diverse audiences
- Strong problem-solving skills with the ability to identify issues andimplement practical and efficient solutions.
- Exceptional interpersonal skills with a strong emphasis on customer satisfaction and relationship building.
- Proven ability to influence the adoption of key product life cycle activities including discovery ideation strategic development requirements definition and value management.
- Experience driving change within organizations and managing stakeholders across multiple functions.
Preferred qualifications capabilities and skills
- Proficient knowledge of the product development life cycle design and data analytics.
- Proven ability to drive roadmap planning capacity planning and budgeting.
- Skilled in facilitating product definition and planning workshops.
- Certification in Agile delivery methodologies such as Certified ScrumMaster (CSM) or Agile Certified Practitioner (PMI-ACP).
- Experience in partnering with various product partners including tech QA product change management release management platform owners and channel partners.
- Ability to adapt to changing priorities and work effectively in a fast-paced environment
Required Experience:
Chief
Employment Type
Full-Time
