Assistant Manager - Aftermarket services

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Assistant Manager Aftermarket services
In this role you Customer Support in After Sales topics and managing customer requests & claims.
Responsibilities
Processing of customer enquiries Calculation & creation of repair & service quotes including technical description.
Monitoring of the cases (technical administrative delivery times & customer contact)
Analysis of customer needs and subsequent implementation of individual concepts
Support in After Market / After Sales strategies & processes
Project lead of selected cases in the section of technical support claims and customer satisfaction
Internal and external preparation coordination and management of customer claims
Problem-solving-oriented work with a high level of technical understanding and customer orientation
Systematic root cause analysis and definition of sustainable corrective measures and documentation of the results
Processing of warranties incl. statement to the customer
Creating technical customer reports and its analysis
Ensures compliance with all legal and other guidelines applicable in the company
Drive Project Management of MRO and Services
Handles technical queries from Customers
Close cooperation with Field Service and Shopfloor Service
Support Order Management team on technical Spare Part RFQs
Ability to use superior communication problem-solving and analytical skills to frame decisions for senior management and drive optimized decision-making.
Excel at delivering the highest levels of client service and enjoy working in a fast-paced and dynamic environment.
Work effectively in a team environment.
Qualifications
Minimum qualifications
Bachelors degree
Excellent written and verbal communication skills
Aerospace Manufacturing Automotive industry experience in preferred
Proficiency in MS office tools and ERP systems
Ready to take new challenges.
Ability to work under pressure and flexibility in working hours.

Preferred qualifications
Prior experience in working with MRO is preferable.
Ideal industry experience includes heavy manufacturing and industrial engineering.
Ability to work with minimum supervision in the cross-cultural environment.
Good communication persuasion and decision-making skills

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.