Senior Manager - Trainer

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Senior Manager Training
In this role you will be responsible for handling the business training for an Insurance business. You will lead the training function with a proactive and problem-solving approach with good logical reasoning ability. You will be encouraged to have good client management skills and analytical skills.
Roles and Responsibilities
Readiness of new hire class logistics documentation
Timely & effective pre- process & process trainings (internal or client led)
Build daily/weekly dashboards on new hire training progress
Feedback & mentorship of new hires
Ensure 100% adherence to new hire learning paths
Ensure 100% adherence to SOPs/Update trackers Update dissemination for all new and stable processes
Conduct error root cause analysis training needs identification planning and conducting refreshers knowledge assessments
Build action plan for people missing SLAs during training and post training completion
Lead the Quality metric for the process and accountable for the team of Quality auditors and be responsible for the Quality audit frameworks for the business
Daily touch points with process trainers SME to effectively drive knowledge management and people development practice
Lead all the Quality and Improvement in execution projects
Be a consultant to the business and advice operational improvement ideas
Plan and organize employee domain and development programs and as per the training need identification
Align with the employee development initiatives run at the organization level
Upskill employees on business domain based on training and development needs assessment
Qualifications we seek in you
Minimum Qualifications
Graduation in any stream except BBA MBA and Technical Graduation & Law
Essential skills:
Must have a good years of experience in Individual/Group Disability Insurance or Employee Benefit or Worker Compensation or Absence management and in transitions/ knowledge transfer/ training
Excellent Interpersonal skills
Effective probing skills Proactive communication & High analytical skills should be able to foresee issues and suggest solutions with impactful data
Passionate committed to learn and make learning impact felt in the business
Must have decision-making capability
Problem solving skills with customer centric approach
Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service
Good in MS Excel and Powerpoint
Ready to work on stretched working hours
Ability to independently interact with internal and external customers
Excellent people management and customer management skills
Effective presentation skills
Focus on Customer satisfaction
Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.