Box Office Supervisor | Part-Time | Rupp Arena

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Box Office Supervisor position will have the primary responsibility for the management of event day operations. They will oversee ticket sellers ticket resolution and parking cashiers and be expected to assign job duties and specific tasks for these positions.

This role pays an hourly rate of $18.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until October 10 2025.

Lexington is an active and thriving market that is craving an active and welcoming venue for events. The heart of any thriving community is its downtownand Lexington Center and the historic Rupp Arena are truly the heart of downtown Lexington and one of the most widely-recognized entertainment venues in North America. Rupp Arena in Lexington Kentucky is fast becoming THE must play venue. The 20000-seat arena affectionately referred to by some as the Cathedral of College Basketball is home to the National Champion University of Kentucky mens basketball program and has played host to some of the most talented and award-winning musicians/artists in the world including U2 Paul McCartney Elton John Justin Timberlake Kenny Chesney Taylor Swift and many others.

Central Bank Center is our convention side with over 99k sf of exhibition space 24k sf each of meeting and ball room space 50k of hospitality space 10k sf of flexible space and over 2500 covered and uncovered parking spaces. Both venues are additionally joined in entertaining this area by the Lexington Opera House showcasing Broadway talent through collaborative bookings of Broadway shows small venue concerts and local arts.

Our Purpose

We are building an organization that serves our fans community and partners through world class entertainment sports and events. We believe in being authentically Kentucky. This means staying true to what makes Kentucky Kentucky by rolling up our sleeves to get things done valuing hospitality and gathering together being a pillar in our community teamwork over the individual celebrating our wins taking risks and stretching our potential. As part of Oak View Group we embrace a positive disRUPPtion.

• Oversees the event and/or weekend work assignments of all ticket sellers and parking cashiers.
• Works directly in the training and orientation of all new employees as well as providing instruction and assistance with all staff.
• Participates in ticket sales either at the window or on the phone and parking sales as demand necessitates.
• Work directly with patrons / customers to resolve ticketing problems as they may arise relative to a specific event.
• Assist the Ticket Office Managers and Assistant Managers in event and/or weekend activities including submitting information to Ticketmaster pulling tickets for event promoters and the event manager generating daily reports auditing of all monies received and other various tasks as needed.
• Supervises ticket sales for both the Arena or Opera House events during event time and assumes the role of Ticket Office Manager in the absence of the Manager and Assistant Manager. This will include being responsible for the daily auditing recording and preparation of the deposit of monies received at the Ticket Office preparation of event statements and settlements as well as documentation of the financial activities of the sub-contract ticketing service.
• Assist in other duties as assigned by the Ticket Office Manager or Assistant Manager.

Additional/Other Job Duties and Responsibilities:

• Attend training seminars and programs to stay abreast of current ticketing systems trends ticket operations maintenance and management techniques new equipment etc. as may be utilized in the Ticket Office.

Job Related Experience:

• Minimum of two years in a customer service oriented job and minimum of one year in a supervisory position supervising 5 or more people in completing tasks of routine to complex natures. Relevant education can substitute for experience.
• Preferred experience with ticketing systems and working in live events. Preferred experience handling money.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.