Data Center COE Field Service Technician

At ABB we help industries outrun - leaner and cleaner. Here progress is an expectation - for you your team and the world. As a global market leader well give you what you need to make it happen. It wont always be easy growing takes grit. But at ABB youll never run alone. Run what runs the world.

This Position reports to:

Data Center COE Field Service Technician

At ABB we are dedicated to addressing global challenges. Our core values: care courage curiosity and collaboration - combined with a focus on diversity inclusion and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

Are you passionate about delivering exceptional customer service and solving complex technical issues Join ABB as a Field Service Engineer! Youll be the primary on-site representative ensuring customer satisfaction identifying improvement opportunities and managing site work for larger projects. With a commitment to safety youll play a crucial role in driving continuous improvement and providing top-notch technical expertise. If youre ready to make a difference and grow with a global leader apply now!

The work model for the role is Remote (#LI-Remote)

You will be mainly accountable for:

Primary On-Site Representative: Serve as the main contact for ABB customers and field personnel.

Customer Satisfaction: Plan and execute service work to meet customer expectations and ensure retention.

Opportunity Identification: Work with customers to identify and address operational improvements and pain points.

Site Work Management: Prepare and manage site work including subcontractors for larger projects.

Technical Expertise: Perform complex field service tasks troubleshoot issues and provide technical consultation.

Documentation and Reporting: Prepare and manage all necessary documentation and reports for service activities.

Continuous Improvement: Identify and drive improvements in processes and products.

Travel and Safety Compliance: Travel extensively and adhere to safety protocols and ABBs safety culture.

Qualifications for the role

High School diploma/GED with 12 years of related experience OR Associates degree in Electrical/Electronics Engineering with 10 years of experience OR Bachelors degree in Electrical/Electronics Engineering with 8 years of experience.

Must be knowledgeable in all areas of the National Electrical Code (NEC) Safety Codes and Regulations and QA (Local & National).

Advance theoretical experience in all aspects of electrical design.

Able to work with all levels of maintenance engineering and management.

Project management or supervisory experience. Demonstrated ability to lead and influence customers and peers.

Knowledge of Knowledge of MS suite of products Google suite of products (Sheets Docs Drive and Slides) project issue resolution software (BIM Compass CxAlloy Procore etc.).

Ability to communicate effectively to both external customers vendors and other partners as well as internal stakeholders.

Preference will be given to candidates with experience on Emerson RX3i etc. and Proficy Machine edition ABB AC500 PLC and Automation Builder software CP600 HMI and Panelbuilder software and/or well as Zenon for HMIs and Cimplicity software Woodward Easygen and LSS Computer networking skills wire shark and IED scout relay testing and configuration experience (Siemens ABB REX640 SSC600 REF615 REG615 SEL Multilin) and RTAC configuration.

Must be fluent both written and conversational in the English Language.

Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

ABBs Service Division partners with our customers to improve the availability reliability predictability and sustainability of electrical products and installations. The Divisions extensive service portfolio offers product care modernization and advisory services to improve performance extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible extracting the maximum value from them and then recovering and regenerating products and materials at the end of their useful life. We value people from different backgrounds. Apply today for your next career step within ABB and visit to learn about the impact of our solutions across the globe.

#MyABBStory

We look forward to receiving your application. If you want to discover more about ABB take another look at our website . ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity gender expression sexual orientation) marital status citizenship age race and ethnicity inclusive of traits historically associated with race or ethnicity including but not limited to hair texture and protective hairstyles color religious creed national origin pregnancy physical or mental disability genetic information protected Veteran status or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant please visit the following websites:

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABBs career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to Resumes and applications will not be accepted in this manner.

While base salary is determined by things such as the successful applicants qualifications and experience this position is expected to pay between $79800 and $127680 annually.

We value people from different backgrounds. Could this be your story Apply today or visit to read more about us and learn about the impact of our solutions across the globe.