Senior First Impressions Ambassador
Senior First Impressions Ambassador
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$ 49490 - 57532
1 Vacancy
Job Description
Class Summary
This Senior First Impressions Ambassador is responsible for providing professional and courteous customer service to visitors which includes responding to inquiries providing directions handling incoming and outgoing communications notary public services and administrative/clerical support.
Essential Duties- Providing customer service and handling requests to the public staff and elected or appointed officials as well as participating in regular division meetings and monthly staff meetings
- Operating communication systems such as telephone cloud-based switchboard systems intercom two-way radio or public address system
- Using paging/interoffice communication equipment to relay messages for individuals to report to courtrooms or other locations within the building
- Answering and directing telephone calls providing information and taking messages
- Retrieving and responding to general email inquiries for informationfrom residents and business owners
- Ensuring information and promotional materials displayed in lobby are stocked current and branded includingdirectional maps
- Providing notary services and maintaining notary service records
- Providing lunch breaks planned leave and emergency coverage for colleagues on a rotating basis and/or as needed
- Performing administrative tasks suchas draftingand proofreading documents updating phone directories and creating schedules
- Providing clerical support such as entering data filing documents preparing mailings ordering supplies and monitoring office inventory
- Performing all other duties as assigned
Public Speaking- Conveying information to residents visitors elected and appointed officials department directors and colleagues in daily face-to-face interactions and on the telephone
Grade
- The grade for this position is 100C. Salary will be dependent on education and experience.
Effective 4/11/2023 this position is eligible for the Employee Referral Program.
Minimum Qualifications- HS diploma or GED
- One year experience as a commissioned notary in the state of Georgia
- An equivalent combination of education and experience sufficient to successfully perform essential duties of the job such as those listed above will also be considered.
Preferred Qualifications
- One year experience in customer service skills or front desk management
- Proficient in speaking reading and writing a second language
- Experience using Microsoft Office Suite (Excel Word Outlook PowerPoint and Microsoft Outlook)
- Knowledge of customer service principles and general office procedures
- General knowledge of local state and federal government agencies
- Exceptionally organized with excellent interpersonal and observation skills keen attention to detail and proven problem-solving ability
For information related to position-specific essential duties knowledge and skills and physical requirements pleaseclick here.
Note:The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.
For more information about this department please click here.Additional Information:
Communications Department
The Communications Department provides information about County government initiatives programs and services to residents news media and employees. We share messages through multiple communications channels including the web email newsletters printed materials social media and other digital platforms videos government-access cable television and streaming television. Please click in the left navigation bar for more details about each of these areas.
Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application interview or testing process contact Human Resources at 770.822.7915 or This email is only for accommodation requests; for questions related to job postings use
Required Experience:
Senior IC
Employment Type
Full-Time
