B2B French-speaking Customer Specialist
B2B French-speaking Customer Specialist
Posted on :
08-08-2025
Employer Active
1 Vacancy
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Job Description
- Business Client Assistance: Provide exceptional B2B customer support via phone email and chat ensuring clients maximize the benefits of the platform.
- Technical Troubleshooting: Help business owners with technical issues payment processing concerns and system optimizations.
- Account Management & Verification: Identify account holders verify account information and ensure regulatory compliance.
- Compliance & Regulations: Adhere to all regulatory guidelines and internal procedures provided by the company.
- Customer Experience Excellence: Engage with clients ensuring timely resolution of concerns while maintaining a professional and customer-centric approach.
Your Qualifications:
- Language Proficiency: Fluent in English and proficient in French.
- Education & Experience: High school diploma (mandatory).
- Stable job history (not frequent job hopping).
- Minimum 1 year of experience in customer service with a strong customer-oriented approach.
- Strong interpersonal and teamwork skills.
- Ability to multitask in a fast-paced environment.
- High attention to detail and problem-solving mindset.
- Experience with automated customer service platforms is a plus.
- Excellent written and verbal communication skills.
- Strong organizational and computer skills.
- Flexibility and adaptability to change.
- Ability to work independently while following company protocols.
- Work Schedule: Ability to work rotational shifts including night shifts (24/7 operations) with two rotating days off.
What We Offer:
- Stable Work Contract: Full-time office-based position in Lisbon Portugal with structured shifts.
- Comprehensive Training: Fully paid training on payment systems troubleshooting techniques and customer support tools.
- Career Growth Opportunities: Access to internal promotions career development programs and specialized training courses.
- Competitive Benefits Package:
- Health insurance & wellness programs.
- Paid time off & holiday allowances.
- Performance-based incentives.
- Dynamic Work Environment: Work with an international team in the fast-growing digital payment industry.
Employment Type
Full Time
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