Customer Service Leader
Customer Service Leader
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Job Description
Req ID:489909
At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day more than 80 000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars.
Job Title (Job code): Customer Service Officer & Customer Service Leader (SC-CS-11)
PURPOSE OF THE JOB
- Improve Customer experience for Parts Repairs and Overhaul
- Be in charge of managing end-to-end relationship with your Customer(s) for Parts & Repairs sales purpose from request for quotation (inquiry) managing deliveries of sales orders until payment clearance.
ORGANISATION
Organisation structure (job belongs to..)
Services / D&IS Services
Reports directly to:
Customer Service Manager
Other reporting to:
NA
Direct reports:
NA
Network & Links Position title of connected positions / functional report
Internal
- Business Development Sales
- Operations Engineering Procurement Supply Chain Quality Finance
External
- Customers
MAIN RESPONSABILITIES
Describe here main information such as accountabilities authorities performance measurements etc.
Main responsibilities:
MAIN REQUIRED COMPETENCES
Educational Requirements Describe the minimum educational requirement/level
Mandatory:
- Business administration or comparable education
- Local language skills matching Customer Portfolio
Desirable:
- Knowledge of Alstom products and services
Experience Describe the knowledge and experience required for this role
Mandatory:
- Experience of 2 years in Customer Serviceor Supply chain
- Knowledgeable of SAP Sales Delivery module
Desirable:
- Knowledgeable of SAP Material Management module E-Commerce applications
Competencies & Skills Describe the needed skills (technical & behavioral)
- Customer Delivery performance management
- Customer relationship management
- Demand management
- Materials requirements planning
- Supply chain information systems
- Transport and distribution
You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family youll be proud. If youre up for the challenge wed love to hear from you!
Important to note
As a global business were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.
Employment Type
Full Time
