Process Developer - Trust and Safety

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Internal Quality Auditor Management Trainee or Process Developer Trust & Safety
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Responsibilities
Conduct regular Level 2 audits of ad creatives ensuring adherence to platform policies and advertising standards.
Arbitrate escalated decisions to ensure consistent high-quality outputs used for model training and human reviewer calibration.
Perform Root Cause Analysis (RCA) on quality misses identifying systemic gaps in policy understanding tools or process design.
Propose and implement corrective and preventive actions (CAPA) based on Root Cause Analysis (RCA) insights collaborating with vendor partners and internal teams.
Define maintain and continuously improve quality frameworks scoring rubrics and audit methodologies to align with evolving workflows.
Provide real-time and post-review feedback to agents and team leads supporting ongoing development through coaching and documentation.
Partner with training and policy teams to develop and refine agent enablement plans based on quality trends.
Track and report quality Key Performance Indicators across vendors workflows and regions; deliver insights to stakeholders for decision-making.
Share best practices to drive continuous improvement cost optimization and error reduction.
Proactively monitor for policy edge cases and gray areas flagging risks and proposing alignment opportunities with policy stakeholders.
Participate in tool testing and provide feedback on functionality impacting audit workflows.
Maintain a positive and professional cross-functional collaboration environment both internally and with external partners.
Daily review of online content that may be highly egregious/sensitive in nature such as (but not limited to) graphic violence self-harm child abuse and hate speech.

Qualifications we seek in you!
Excellent written and verbal communication.
Excellent experience in Ads moderation digital advertising preferably with time in a QA or audit capacity.
Solid understanding of quality metrics (e.g. Accuracy Precision RCA rates Dispute Outcomes).
Previous hands-on experience in Quality Management auditing or quality program ownership.
Strong analytical skills with the ability to interpret trends from data and influence stakeholders.
Comfortable reviewing sensitive content with high attention to detail and policy comprehension.
Familiarity with QA tools and platforms (e.g. Quality Review dashboards BI tools etc).

Preferred Qualifications/ Skills

Experience working as an Agent in Ads and/or content moderation
Quality Assurance specialist within moderation Ads and/or content moderation
Any graduate

What can we offer
Attractive salary.
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Free access to our award-winning learning platform
Benefits such as Private Medical Package Meal Vouchers & Access to wellness programs

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.