Training Coordinator

Job Summary:

Genesis Consulting is seeking a highly organized and proactive Training Coordinator to lead and manage the implementation of a comprehensive training initiative. This role will be responsible for overseeing the full training lifecycle from planning and logistics to content development delivery coordination quality assurance and follow-up support. The ideal candidate will ensure all training efforts are aligned with organizational goals and that end users receive consistent effective and accessible learning experiences across all locations.

Duties and Responsibilities:

Project Management & Coordination

Serve as the primary liaison between the organization and vendors to align training goals and solutions.

Develop and manage a detailed training project timeline with milestones for delivery across all locations.

Coordinate all logistics for training sessions including venue arrangements (for in-person events) virtual platform setup scheduling equipment distribution and resource availability.

Implement a variety of user training and support methods including:

o Videos

o Office hours

o Quick reference guides

o FAQs

o eLearning modules

o In-person training

o On-site support

o Synchronous and asynchronous resources

KPI Tracking & Progress Reporting

Define and monitor key performance indicators (KPIs) to measure training success such as:

o Attendance rates

o Participant engagement

o Feedback scores and post-training assessment results

Produce weekly and monthly progress reports for leadership detailing:

o Training attendance and completion

o User engagement and participation

o Survey and quiz results

Use metrics and feedback to continuously optimize training content and delivery methods.

Quality Assurance & Consistency

Oversee and support trainers to ensure consistent delivery of content and a high-quality learning experience across all regions.

Conduct regular check-ins with trainers to collect feedback and maintain uniformity in instructional approach and execution.

Training Resource Development

Collaborate with IT instructional designers and subject-matter experts to create or refine training content.

Ensure training materials (e.g. guides presentations videos) are clear current and accessible to users with varying technical skill levels.

Develop supplemental materials such as job aids cheat sheets and FAQs for post-training reference.

Follow-Up Support Coordination

Organize post-training support channels including:

o Virtual office hours

o One-on-one assistance

o Helpdesk escalation pathways

Design and implement a follow-up communication plan to keep users informed of additional support opportunities and resource access.

Requirements

Minimum Qualifications/Experience:

6 years of project management experience with a focus on training program coordination.

3 years of experience creating or refining training materials.

Experience in public sector education or enterprise IT environment.

Experience with training program coordination of Education Technology Applications strongly preferred.

Strong ability to track and report on training effectiveness using attendance engagement and feedback metrics.

Experience managing large-scale training initiatives (in-person and virtual).

Familiarity with adult learning principles and instructional design methodologies.

Experience using learning management systems (LMS) survey tools and digital content platforms.

Background in education corporate training or IT training environments.

Proficiency in Microsoft Office Suite (Word Excel PowerPoint Project).

Excellent communication coordination and organizational skills.

Analytical mindset with the ability to adapt training strategies based on data and feedback.

Capable of managing multiple tasks and meeting deadlines in a fast-paced environment.

Minimum Education:

Bachelor s Degree in Program Management Communications Business Administration Information Technology or another related field.

Required Certifications:

Certification in Change Management Methodology (Prosci ACMP etc.) preferred.

Other:

Candidates must be authorized to work in the U.S.

Candidates must be able to be onsite in New York NY as needed.