Deployment Strategist Lead
Deployment Strategist Lead
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USD 150000 - 200000
1 Vacancy
Job Description
Who Are We
Have you struggled to reserve that coveted summer camping spot at a state park Have you wondered why youre stuck filling out a paper form to renew a permit What about not being able to reserve your favorite pickleball court from your phone
Kaizen Labs is redefining government technology and building solutions across parks & recreation permitting citizen engagement and more. We recognize that incumbent software systems are inefficient and sometimes broken. Thats why we believe residents and public servants across Americas 85000 government agencies deserve access to modern trusted software that rivals what we use in our daily lives.
Kaizens software currently serves 25 million residents across the country. Some of our partners include the City of Santa Clarita Vail Recreation District and Pima County. Most recently we launched day pass software for 20 million visitors across Marylands state parks. Here is a quick video capturing the essence of our work with Pima County AZ!
Founded in 2022 and based in New York City were backed by Accel and Andreessen Horowitz. Our team of 25 (and growing) is eager to leave a lasting impact on the public services that are so critical to our health safety and wellness.
The Role
Were looking for a Product-Led Deployment Lead to serve as the connective tissue between our customers and our Engineering Product and Design (EPD) this high-impact role youll lead complex customer launches shape product direction through frontline insights and help scale mission-critical implementations nationwide. Youll operate with autonomy build trusted customer relationships and drive cross-functional execution that makes a real difference for public institutions. This is a role for someone who thrives at the intersection of deployment product and strategy - and who wants to stay close to both user impact and technical execution.
Who You Are
Youve led high-stakes customer deployments in ambiguous environments where you had to set the direction and do the work
Youre equally comfortable in the weeds of a technical workflow as you are framing strategy for a non-technical audience
You think in systems - not just about shipping software but how it gets used scaled and improved over time
Youre energized by creating clarity mentoring teammates and delivering outcomes in messy fast-moving contexts
You care deeply about public institutions and believe great software can help them better serve their communities
What Youll Do
Own mission-critical deployments: Lead complex high-priority customer launches from scoping to go-lives - including technical setup workflow mapping and stakeholder alignment
Be the frontline voice of the user: Serve as the bridge between customers and the EPD team translating real-world needs into actionable product feedback and roadmap input
Drive cross-functional execution: Partner with design engineering and sales to bring clarity to messy problems resolve blockers and ensure teams are aligned
Lead with urgency and empathy: Whether its jumping on a call to debug a data sync or crafting a last-minute training deck youll do what it takes to make customers happy and successful
Scale what works: Build and refine implementation playbooks internal tools and training materials to level up how we deploy software as a team
Coach and grow others: Mentor other deployment strategists and help onboard new hires sharing your expertise on configuration communications and customer strategy
Champion user impact: Serve as a trusted advisor to public sector leaders helping them not just adopt Kaizen but reimagine how they deliver services to their communities
What You Bring
5 - 8 years of experience in software implementation deployment or product-facing roles (e.g. Implementation Lead Product Manager Solutions Architect or something similar)
Proven success leading large complex software rollouts especially in government civic tech healthcare or other industries with legacy systems
A track record of working in flat fast-paced organizations where you had to both lead and execute
Strong technical fluency and the ability to translate customer problems into product requirements influence product direction through structured feedback and collaborate effectively with engineers
Outstanding communication skills across stakeholders - from frontline staff to C-level leaders
Experience building scalable processes tools or documentation that improved implementation outcomes
A high-slope growth mindset youre a fast learner who thrives in ambiguity and doesnt wait for permission to act
Comfort with project management and tooling (e.g. Jira Linear Asana Monday)
At Kaizen we believe that great work starts with taking great care of our people. Were building something meaningful and that starts with a culture where people genuinely love to work. Heres how we support you - in and out of the workplace:
Comprehensive Health Coverage
We offer Silver Gold and Platinum PPO plans through Oxford (United) with 85% of premiums covered for employees on the Platinum plan with a $0 premium option
Dental Vision & Financial Wellness
Youre covered with Guardian PPO dental and Beam vision plans - Kaizen pays 99% of premiums for employees and 50% for dependents. We also offer:
Flexible Spending Accounts (FSA & Dependent Care FSA)
$100000 in fully paid life insurance
401(k) access through Guideline
Parental Leave That Supports Families
Because time with your growing family matters.
16 weeks fully paid for birthing parents and 10 weeks paid for non-birthing parents
Everyday Support & Flexibility
$50/month toward your commute
One-time setup stipend (up to $750) for your home or NYC office
$100/month for wellness or productivity
Perks That Make Life Better
$250/year for recreation - because fun matters
$500/year for professional development - because growth does too
Expensed lunch three days a week when youre in the office
Company-provided laptop
Time Off to Recharge
Unlimited PTO
All federal holidays off
A company-wide winter break during the week of Christmas
Kaizen provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
We are committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities abilities cultures and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our organization.
If you need assistance or an accommodation due to a disability please email us at . This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.
Employment Type
Full-Time
