Director of Membership | Full-Time | Ken Garff (Utah) University Center Club

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Membership Director is responsible for the strategic growth of club membership through targeted sales efforts outreach and prospecting. This role focuses on identifying attracting and converting prospective members managing the sales funnel and achieving monthly and annual membership sales goals. The Membership Director plays a critical role in generating revenue and expanding the clubs member base while maintaining alignment with the clubs brand culture and positioning.

This role pays an annual salary of $45000-$60000 and is bonus eligible.

Benefits for Full-Time roles: Health Dental and Vision insurance 401(k) savings plan 401(k) matching and paid time off (vacation days sick days and 11 holidays).

This position will remain open until September 12 2025.

TheKen Garff University Clubis the premier private social club in Rice-Eccles Stadium offering members a place to connect celebrate and thrive. We pride ourselves on creating unforgettable experiences for our diverse member base including University of Utah alumni faculty/staffsports fansand the Salt Lake City community.

• Drive both quantitative goals (e.g. member growth and revenue) and qualitative goals (e.g. overall member satisfaction and experience) to support Club success.
• Implement proactive member retention strategies including at-risk member identification and intervention.
• Maintain consistent concise and effective communication with members and staff across allappropriate channels.
• Plan and execute all member events and programs incorporating feedback from members and committees to ensure relevance and engagement.
• Design and deliver purpose-driven programs that reflect the unique needs and interests of the Clubs membership brand identity and market positioning.
• Monitor and manage membership budget metrics including dues lost resignations and downgrades with strategies for mitigation.
• Generate leads through networking outreach referrals and community partnerships.
• Conduct tours presentations and personalized follow-ups with prospects.
• Maintain CRM systems to track prospects pipeline and sales activity.
• Collaboratingwith marketing on targeted campaigns and promotional initiatives.
• Manage the onboarding handoff to ensure smooth transition to the Membership Experience Director.
• Report on membership sales metrics and forecasting to leadership.
• Thrive in a fast-paced environment managing multiple priorities with a calm solutions-oriented mindset.
• Communicate clearly and effectively with members guests and team members.
• Remain flexible adaptable and responsive to the evolving needs of the Club and its members.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.