1252 Technology Support Specialist I

Posting #1252

Posting date: July 31 2025

Closing date: August 14 2025

Starting date: Immediately

Location:Sioux City

Overview

Northwest AEA provides visionary leadership and quality student-centered services through relationships with families schools and short our focus can be summed up in these four words: Inspiring Learning. Changing Lives.

Our vision is to be the first contact for timely and ongoing support to improve the performance outcomes and well-being of all learners.

About the Agency

Northwest AEA provides special education and school improvement services to 34 public school districts and 32 accredited non-public schools. The agency serves 45000 students and more than 5000 educators in a 10-county area of Northwest Iowa (Lyon Osceola Sioux OBrien Plymouth Cherokee Woodbury Ida Monona and Crawford).

Our headquarters is located at 5800 Discovery Blvd. near the Sioux Gateway Airport in Sioux City with regional offices in Cherokee Denison Le Mars Onawa and Sioux Center.

Why Northwest AEA

Our vision mission and anchors guide our actions. Staff at Northwest AEA believe that what they do inspires learning and leads to changed lives for the students staff and families we serve. Our work is anchored in building positive professional relationships with stakeholders and with one another. We embrace responsiveness in how we serve so that students staff and families can see improved results.

Job Summary

Provide service and support to internal staff and external customers in all aspects of technology including hardware & and software support and device repair (computers & tablets).

Qualifications

Education:

• A high school diploma or equivalent is required.
• An associates degree in electronics computer science or related field or two years of experience repairing computers and tablets.
  
• Hold and maintain a valid Iowa drivers license.

Essential Functions - Device Repair

• Troubleshoot and diagnose equipment malfunctions.
• Maintain or repair supported types of computers and tablets (Mac/Windows/iPad).
• Obtain various vendor certifications (Dell HP Apple etc.) as directed.
• Daily maintenance and organization of the equipment repair area.
• Track work orders and compile job costs.
• Maintain accurate equipment repair records for accounting purposes.
• Communicate with clients regarding the status of equipment repair.
• Monitor own work to maintain a high standard of quality.
• Perform other duties as assigned.

Essential Functions - Help Desk

• Assist in promoting and implementing the AEAs technology plan.
• Maintain technology devices and provide support to AEA staff for computers monitors keyboards mouse hard drives and audio/visual equipment.
• Monitor and respond in a timely manner to technology support requests.
• Maintenance of user devices including upgrading and configurations as needed.
• Assist in the deployment configuration and support of operating systems on desktops and mobile devices.
• Provide training on technology devices to employees.
• Maintain knowledge of all applications used within the AEA to provide support to employees as needed.
• Maintain an accurate inventory of all technology equipment and software.

Skills and Abilities

• Strong verbal and written communication skills.
• Excellent organizational analytical and problem-solving skills.
• Ability to relate positively with staff and customers.
• Ability to produce results and self-manage projects.
• Ability to establish and maintain a positive working atmosphere.
• Knowledge of technology as it relates to productivity.
• Maintain confidentiality related to agency district employee students and family information.

If you are an internal candidate interested in this position you must complete the application process associated with this position.

It is the policy of Northwest Area Education Agency not to discriminate on the basis of race color national origin sex disability religion creed age marital status sexual orientation and socioeconomic status in its educational programs and its employment practices. There is a grievance procedure for processing complaints of discrimination. If you have questions or a grievance related to this policy please contact Jerome Schaefer Equity Coordinator 5800 Discovery Blvd. Sioux City Iowa 51111 .

Required Experience:

Unclear Seniority