Customer Service | Sales Representative
Customer Service | Sales Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Hours: Tuesday Saturday 9:00AM5:00PM
Team Work Operations (TWO) is a business operations management company providing staffing and execution services for high-performing businesses. As the voice of TWO (and our clients) the CSSR plays a vital role in keeping families informed happy and engaged throughout every season.
This role supports i9 Sports franchises but the CSSR is a TWO employee.
You are equal parts empathetic organized and proactive and you understand that every conversation has the power to make or break a parents experience.
- Answer all inbound phone calls with speed accuracy and professionalism
- Follow up with voicemails or missed calls within 24 hours
- Respond to incoming emails using TWO-provided templates and best practices
- Assist parents with registration questions scheduling concerns and general inquiries
- Identify opportunities to upsell or re-engage families for upcoming seasons
- Maintain strong understanding of current promotions and talking points
- Encourage registration completion and help overcome objections (pricing timing etc.)
- Monitor and resolve customer issues submitted through Listen360
- Track and escalate repeat issues complaints or unusual patterns to the Director of Ops
- Maintain service tone that aligns with both TWO and the clients brand values
- Warm professional phone presence and strong active listening skills
- Confident communicator with clear written grammar and email etiquette
- Previous experience in customer service or phone-based sales (preferred)
- Comfortable using CRM tools Gmail and feedback platforms like Listen360
- Fluent in English (bilingual a plus)
- Able to work independently with minimal supervision
- High accountability to response time and follow-through
- Reports to: Director of Operations TWO
- Supports: i9 Sports client programs (multi-territory)
- Works closely with: Program Directors & Marketing Team
- Schedule & Flexibility: This is a seasonally active role. While hours are generally stable (TuesdaySaturday 9:005:00) small shifts may occur due to volume or season timing. Occasional Sunday follow-up hours may be requested during peak seasons.
- Other Duties as Assigned: This position may evolve to include administrative outreach or customer retention projects.
- Employment Type: W-2 at-will employment position
- Performance & Retention Criteria:
- Timeliness and professionalism in handling all calls and emails
- Responsiveness to communication metrics and follow-up expectations
- Clarity tone and accuracy in parent-facing interactions
- Alignment with TWOs culture of empathy ownership and excellence
- Reviews & Growth: Check-ins may occur at 30 60 and 90 days then regularly for communication quality registration conversion rates and client satisfaction
- Confidentiality: A signed NDA is required. All family data feedback and internal tools must be handled securely and professionally
Flexible work from home options available.
With over 3.5 million registrations in communities across the country i9 Sports is the nations largest multi-sport provider focused solely on high-quality community-based youth sports programs. We offer youth sports leagues camps and clinics for kids ages 3 and up in todays most popular sports such as: flag football soccer basketball baseball volleyball and lacrosse. To achieve our mission of helping kids succeed in life through sports i9 Sports provides a youth sports experience unlike any other teaching the importance of good sportsmanship on the field and in life. We are committed to providing age-appropriate instruction making sports fun for kids and convenient for todays busy families. To us its The Way Youth Sports Should Be.
Each franchised location is independently owned and operated and is solely and exclusively responsible for determining local hiring decisions compensation benefits and other terms of employment.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
