Resource Sharing Supervisor
Resource Sharing Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Access and Resources Sharing Department at the Syracuse University Libraries is searching for a Resource Sharing Supervisor to provide day-to-day oversight of the Resource Sharing unit including interlibrary loan delivery alternate formats and course reserve services. The supervisor directly supervises library technicians and student employees and directs the work of staff and student employees during assigned shifts or while working on projects. The supervisor handles escalated patron issues related to unit services troubleshoots unit problems and ensures efficient and excellent service delivery in accordance with university Libraries and departmental policies. SU Libraries Library
Responsibilities
Supervision and Management Supervise train and direct the work of library technicians and student employees. Assist with ongoing training and evaluation for new staff. Provide support to all Resource Sharing library technicians and student employees during assigned shifts. Provide on-demand patron and service support for operations issue escalations and troubleshooting of problems. Prepare and approve work schedules and timesheets. With the Resource Sharing and Facility Manager identify and develop ways to improve unit functions efficiency and service. Resource Sharing Unit Support Monitor overall workflow for interlibrary loan delivery course reserves and alternate formats to ensure duties are performed in accordance with departmental library and university policy as directed by the Resource Sharing and Facility Manager. Use specialized software including Alma Ares and Illiad to ensure efficient service delivery. Maintain records according to university and library policies. Communicate with other libraries and stakeholders about fines and fees for interlibrary loans. Participate in professional development and maintain contacts in industry and consortia groups to represent the Syracuse University Libraries. Department Support Work with other Access & Resource Sharing supervisors managers librarians and department head to ensure inter-departmental cooperation and problem solving. Assist with departmental special projects and initiatives. Serve on library committees and teams as needed. Assist with quality control of department services. Participate in department meetings development and projects. Other duties as assigned. SU Libraries Library
Required Experience:
Manager
Employment Type
Full Time
