Backup Care Specialist
Backup Care Specialist
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Job Description
About
is a consumer tech company with heart. Were on a mission to solve a human challenge we all face: finding great care for the ones we love. Were moms and dads and pet parents. We have parents and grandparents so we understand that everyone at some point in their lives could use a helping hand. Our culture and our products reflect that.
Here entrepreneurs self-starters team players and big thinkers unite behind a common cause. Here were applying data analytics AI and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy if you thrive on collaboration and building new things and if youre all about using your talent for good is the place for you.
Position Overview:
The Backup Care Specialist provides customer service support for clients with backup care needs for their children dependents or adult loved this role the specialist is responsible for determining the clients eligibility requirements assessing and reviewing client specific needs; explaining the backup care program available to them; documenting the details of the request in the management system. Client interactions are via telephone web chat and email.
Schedule:
- Monday Tuesday & Friday 8am - 4:30pm ET Wednesday 11:30am - 8pm ET Thursday 9:30am-6pm ET
- Training schedule will take place during standard business hours
What Youll Do:
- Provide top-notch customer service to all clients and providers.
- Ensure the achievement of high client satisfaction by providing attentive listening around the clients specific needs and educating the client on his/her benefits options..
- Ensures the highest quality of client satisfaction by meeting the company standards for production and quality.
- Collaboration and communication with the internal team.
- Utilize and document case information in LifeCares CRM database.
- Log track and document all support issues by utilizing the call-tracking software tools.
- Maintain department and individual standards for performance.
- Consistently meeting call center metric standards for average speed to answer service level agreements and abandon rates to guarantee highest quality of customer satisfaction.
Who You Are:
- Associates or Bachelors Degree preferred.
- Familiarity or experience in a child care and/or adult care setting.
- Top-notch customer service skills are required.
- Strong attention to detail and adherence to call center metrics.
- Outstanding analytical organizational and time management skills.
- Excellent written and oral communication; demonstrated active listening and interpersonal skills.
- Excellent computer literacy and keyboarding skills.
Company Overview:
Available in more than 20 countries is the worlds leading platform for finding and managing high-quality family care. is designed to meet the evolving needs of todays families and caregivers offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007 families have relied on industry-leading productsfrom child and elder care to pet care and home care. is an IAC company (NASDAQ: IAC).
Pay Rate: $22/hr. (non-negotiable)
The range listed is just one component of total compensation package for employees. Other rewards may include annual bonuses and short- and long-term addition provides a variety of benefits to employees including health insurance coverage life and disability insurance a generous 401K employer matching program paid holidays and paid time off (PTO).
#LI-Remote
Required Experience:
Unclear Seniority
Employment Type
Hourly
