Quality and Productivity Management (QPM) Analyst II
Quality and Productivity Management (QPM) Analyst II
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Job Description
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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)Please review the following job description:
JOB SUMMARYProvides ongoing quality assurance (QA) testing by statically sampling the work performed by Truist teammates and/or third party vendor(s). Responsible for continuous improvement mindset in quality and productivity resulting in increased efficiency and consistency risk/loss mitigation maximized profitability and an improved internal and external client experience. The mission of QPM is to be a leader for quality assurance and standardization with focus on accountability documentation and monitoring for Commercial Credit Operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
1. Review commercial loan documentation corresponding due diligence and/or systems for accuracy based on internal and external regulations policies and procedures
2. Proactively identify assess and communicate inherent risks identified via QA testing to management for review discussion and remediation
3. Complete QA testing and deliver results within established timeframes
4. Identify and report trends gaps and training needs to strengthen risk management within the areas supported
5. Work closely and collaboratively with testing partners and deliver results in a positive manner
6. Effectively monitor and control data integrity of information utilized for internal and external reporting
7. Identify emerging regulatory and compliance risks by staying abreast of policies procedures laws regulations and risk management techniques
8. Communicate and potentially train testing partners on recurring errors policies and process expectations
9. Actively seek and provide recommendations for improved efficiency cost reduction and/or enhanced standardization and frequently volunteer and participate in special projects or initiatives
10. Accurately completes QA testing on complex commercial loans
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. College degree or equivalent education training and/or work-related experience
2. Minimum of five (5) years overall banking experience with three (3) years commercial lending experience with knowledge including but not limited to: consulting commercial products specialty lending appraisals regulatory and compliance servicing due diligence documentation funding and reconciliations audit risk quality etc.
3. Minimum of two (2) years quality assurance testing experience
4. Existing knowledge of financial and/or loan processing systems
5. Excellent verbal and written communication and interpersonal skills
6. Ability to work proactively and operate accurately and efficiently in a fast-paced environment with variable deadlines
7. Ability to determine root cause of recurring problems and provide recommendations for solution
8. Effective time management and multi-tasking skills
9. Strong analytical problem-solving and decision-making skills
10. Demonstrated proficiency in basic computer applications such as Microsoft Office software products
Preferred Qualifications:
1. Bachelors degree in business related field
2. Working knowledge and experience using AFSVision and nCino system applications
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the LawPay Transparency Nondiscrimination Provision E-Verify
Required Experience:
IC
Employment Type
Full-Time
