Manager, Client Success
Manager, Client Success
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USD 100000 - 120002
1 Vacancy
Job Description
About Us
is transforming the way businesses handle customer communications. Through a powerful combination of AI and live agents we deliver 24/7 receptionist and chat services that convert leads delight customers and protect time for SMB business owners and operators. Were a mission-driven team excited to utilize cutting-edge technologies and passionate about modernizing client communication and scaling high-performance service.
The Role
Were looking for a Manager ofClient Success to lead our client relationships drive retention and growth and elevate the experience for the 3000 businesses who already trust us. This is a key leadership role with a unique opportunity to make your mark build and scale a team and directly impact company growth.
What Youll Do
Lead and scale our Client Success team with empathy rigor and accountability.
Be the go-to owner of all things client experiencefrom onboarding to renewal.
Collaborate across Sales Support and Onboarding to ensure a seamless end-to-end client journey.
Develop and refine playbooks processes and performance frameworks that your team can execute with clarity and confidence.
Partner with high-value clients directly ensuring they see as mission-critical to their success.
Drive client retention satisfaction and expansion with a data-informed relationship-first approach.
Build a culture of feedback ownership and continuous improvement on your team.
Hire coach and develop team members with a strong eye for both talent and culture fit.
What Sets You Apart
- 5 years in client-facing rolesat least some in SaaS or technical services.
- 2 years of experience managing a teamyou know how to lead coach and grow people.
- 2 years driving revenue growth from existing clients through upsells renewals or expansions.
- Proven ability to develop scalable customer success frameworks.
- Comfortable working remotely and leading distributed teams.
- Clear empathetic communicator who can navigate complex issues with diplomacy and tact.
- Thrive in ambiguity and are ready to build the future not just maintain the status quo.
- Tools-savvybonus if youve worked with platforms like ClientSuccess ChurnZero or Gainsight.
Were remote fast-growing and passionate about results. If you thrive in organized chaos love building new systems from scratch and want to help real people succeed with powerful technology this is your place.
Why Youll Love Working Here
Fully remote teamyou canwork from anywhere in the U.S. (at least within 3 hours of Pacific time).
Competitive compensation ($100120K depending on experience) plus equity.
Robust benefits package including medical dental vision 401(k) life insurance and unlimited FTO.
Work with passionate kind and driven teammates across the globe.
A mission that matters: Helping small businesses succeed in an AI-powered world.
Required Experience:
Manager
Employment Type
Full-Time
