Hybrid Document Production Workflow Coordinator
Hybrid Document Production Workflow Coordinator
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$ 40 - 55
1 Vacancy
Job Description
Pay: $40.84 - $55.29 / hr
The Document Production Workflow Coordinator is an experienced position delivering exceptional customer service to our clients by providing timely and accurate document production of an intermediate to advanced level. Advanced ability to assess documents has a technical eye to detect and ensure proper corrections (proofing edits conversions formatting creation comparisons etc.) for requesters. The position requires advanced software aptitude in those programs used for document production as well as speed and accuracy in a high-volume high-pressure production environment. The Document Production Workflow Coordinator may require the training of team members and may be responsible for the day-to-day coordination of workflow within a shift or site.
Job duties
(* denotes an essential function)
*Intakes work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester. Seeks alternate solutions to deadline requests as needed
*Prioritizes work requests across team and coordinates/balances multiple projects based on experience and following established guidelines especially when working with escalated deadlines or issues
*Acts as a leading definitive resource for all questions relating to document production proofreading and quality assurance by the team
*Identifies and corrects errors in complex business documents to ensure quality of return product to requesters
*Detects formatting and compositional errors in documents; verifies citations are properly formatted
*Checks corrected proofs of documents against mark-up for comparison and quality assurance
*Adheres to and monitors team members adherence to formatting standards utilizing generally accepted proofreading marks and use of standard reference resources with an understanding of the clients business environment.
*Demonstrates proper professional expectations for team members when dealing with client requesters and client work requests including meeting deadlines and delivering high-quality work
*Responsible for development and delivery of on-going training of new and existing team members in existing processes as well as new trends or processes for document production work
*Facilitates focus and coordination on and between shifts in the production of deliverables to the client in order to meet or exceed the clients expectations for quality timeliness and service
*Trains more junior staff members as needed
Communicates with manager and/or client on job or deadline issues in a timely and professional manner
Assists the Lead Supervisor or Manager in the execution of administrative and/or other procedures or systems across impacted team members
Facilitates teams adherence to company policies (conduct attire performance attendance)
Works collaboratively demonstrating open and flexible communication within and across team members
Contributes to recommendations for individual development goals trainings or performance expectations to Lead Supervisor or Manager to enhance team skill levels and quality outputs
Interact with clients in person over the phone or electronically.
Adhere to Williams Lea policies in addition to client site policies.
Use equipment and supplies in a cost-efficient manner.
Required Experience:
IC
Employment Type
Full-Time
