IT Operations Support Specialist
IT Operations Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
USD 75000 - 93000
1 Vacancy
Job Description
Who We Are
At Benesch we pride ourselves on exceeding expectations and building trust not only with our clients but with our employees - Beneschs #1 asset. Committed to providing not only the highest level of legal service to our clients Benesch also aspires to create a positive work environment for our employees. Our Firm continues to earn placement on Chicago and Clevelands Top Workplaces list along with Clevelands NorthCoast 99 Top Workplaces rankings. We also continue to advance on the AmLaw 150 list placing us among the top 150 law firms in the country.
Benesch is proud to be recognized for being a Firm that attracts and retains top talent - making Benesch a great place to work. We offer a hybrid schedule career development and growth transparent and visible leadership teams and a place where diversity equity and inclusion is addition the Firm offers a full array of benefits which can be viewed at .
Working with Us - Come and Be Benesch!
We are one of the fastest growing firms in the nation and have offices in Chicago Columbus San Francisco New York City and Wilmington. We continue to expand our geographic footprint and value the talent that comprises each of our locations. If you are someone who champions a First in Service approach and are ready to be part of an exciting and growing Firm we would invite you to apply to join our team.
Want to know more To hear from some of our team click here: is proud to announce the opening for an IT Ops Support Specialist in our New York office! This position is full-time in office.
Position Summary:
Do you find excitement in being the go to person for all things IT Do you have a passion for troubleshooting and resolving peoples technology problems Then you may be interested in our IT Ops Support Specialist position. This role is perfect for the individual looking to play a crucial role in Beneschs Wilmington office.
The IT Operations Support Specialist is an integral part of the IT Operations team. This person is responsible for taking direct inquiries from our personnel; establish a proper mitigation path and delivering a positive client experience while engaging team members for input direction and strategy. Requests can range from the support of core business applications to common targets like Email Remote Access and smartphone/tablet use. The IT Operations Support Specialist works as part of a team that are change agents and deliver solutions in a strategic team-oriented setting to enhance firm leverage of technology and the user experience. This person is a self-starter with ability to quickly digest the complexity of an issue put it in context and engage the appropriate resources to resolve with the highest level of customer service and value.
Essential Functions:
- Communicates with all internal and external clients via phone email chat and direct in-person engagement.
- Willingness to engage on any technology request gather relevant factors to facilitate a meaningful outcome (or agreeable next step).
- Serves as a liaison to training/learning. Help to translate needs targets and timing.
- Dynamically prioritizes tasks and delivery targets while maintaining proper awareness with team/lead.
- Utilize solid troubleshooting and client-based outcome methods to own the support experience.
- Identify and communicate roadblocks challenges and opportunities to our team in regard to increasing the leverage of technology. Be a technology advocate.
- Assists in team support of a multi-office environment with a diverse population of users and modern mix of Windows platforms (W10/W11) Video/Web Conferencing use unified communications tools and BYOD devices.
- Occasional direct communication with specific software or hardware vendor support.
Additional Responsibilities:
- Works to evolve personal technology skillset shares critical knowledge and challenge colleagues in improving overall firm technology experience.
- Ability to re-create user scenarios to analyze outcomes/improvements on supported user desktops applications gather user input and feedback for best path.
- Occasional travel to other offices to perform defined operational duties.
- Able to digest follow and advise users on established firm security and privacy standards/protocols. Advancing own security skillset and mindset is integral.
- Adheres to the strictest privacy and confidentiality standards with regards to documents emails content passwords logins systems security measures business insights etc.
- Performs other duties and projects as assigned
Privacy and Confidentiality:
Security and Privacy are core components of our Firm and client delivery. Due to the nature of your employment you will be exposed to various documents emails content passwords logins systems security measures business insights etc. Everything is deemed private and confidential unless expressly directed by approved firm parties to share use or disseminate. Never share data with outside parties without proper consent access vetting and secure delivery.
Qualifications:
The IT Operations Support Specialist must possess a high school diploma. A Bachelors degree in computer science or 5 years of equivalent work experience is preferred. Desktop and applications delivery knowledge/experience is a plus. Work experience and/or certifications that represent a solid core technology foundation. Desktop support knowledge which includes MS 365 (Azure Entra Exchange etc.) Active Directory mobile and RDP/VPN support Office 2016/365 Webex Zoom Teams Web/Video Conferencing Windows 10/11 on a variety of hardware is required. Previous Desktop Legal applications knowledge or background is a plus. Strong and effective communication and interpersonal skills are required. Must possess an excellent customer service attitude and the ability to work well with clients the IT team and other groups. Ability to balance client outcomes amongst competing demands is a must. Occasional evening and weekend work may be required with minimal advance notice. Occasional travel for education and other office visits may be required.
The salary range for this position is $75K to $93K.
Please note that quoted salary ranges are based on Beneschs good faith belief at the time of the job posting and are not a guarantee of what final salary offers may be. Base pay is based on market location and may vary depending on job-related knowledge skills and experience. Base pay is only one part of the Total Rewards that Benesch provides to compensate and recognize our staff professionals for their work. Full-time positions are eligible for a discretionary bonus and a comprehensive benefits package.
Benesch is an equal opportunity employer. We strongly value and encourage diversity and solicit applications from all qualified applicants without regard to race color gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability (where applicant is qualified to perform the essential functions of the job with or without reasonable accommodations) medical condition protected veteran status gender identity genetic information or any other characteristic protected by federal state or local law.
Applicants who are interested in applying for a position and require special assistance or an accommodation during the process due to a disability should contact Christine Watson by phone at or email at
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Required Experience:
Unclear Seniority
Employment Type
Full-Time
