Remote Customer Support Assistant
Remote Customer Support Assistant
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Job Description
This is a remote position.
Job Summary
Requirements
Must be 18 years of age or older
Prior experience in customer service hospitality call center or virtual support roles is preferred
Excellent written and verbal communication skills
Strong organizational and multitasking abilities in a remote setting
Tech-savvy and comfortable using email chat and other virtual tools for daily communication
Must have a reliable internet connection
Communicate with clients via email chat and phone to provide timely helpful and accurate assistance
Help clients review and finalize key details such as booking confirmations service timelines and itinerary support
Deliver clear guidance by identifying client needs and walking them through the best available options
Maintain up-to-date records of interactions and updates within internal systems
Collaborate with internal teams to help resolve escalated or complex situations professionally
Ensure a smooth and satisfying client experience through proactive follow-up and support
Benefits
Work Schedule & Benefits
Remote role with flexible scheduling options
Competitive compensation with potential performance-based incentives
Ongoing training coaching and professional development
Supportive growth-focused team environment
Equal Opportunity
We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race religion color national origin gender gender identity sexual orientation age or disability.
Key Responsibilities Respond promptly and professionally to customer inquiries via email, chat, and phone. Identify customer needs and deliver effective, personalized solutions. Maintain accurate records of customer interactions and update account information as required. Collaborate with internal teams to resolve complex or escalated issues. Ensure high levels of customer satisfaction by providing exceptional service and follow-up. Qualifications Previous experience in customer service or a related support role is preferred. Excellent verbal and written communication skills. Strong organizational and multitasking abilities in a remote setting. Reliable high-speed internet connection and a quiet, distraction-free workspace.
Education
High School
Employment Type
Full Time
