Spanish Seller Support Representative in Lisbon
Spanish Seller Support Representative in Lisbon
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Job Description
Join Us in Beautiful Lisbon as a Seller Support Representative!
Imagine starting your day with sunshine pastel de nata and ocean views welcome to Lisbon! Known for its warm weather rich culture and vibrant lifestyle Lisbon is not only one of Europes most charming cities but also a growing hub for tech and customer support talent. And now you can be part of it!
Were looking for a Sellers Customer Support Representative to join a dynamic team supporting one of the worlds most exciting social commerce platforms. Youll play a key role in helping sellers thrive guiding educating and empowering them every step of the way.
Your Tasks
As a Seller Support Representative youll be the go-to expert for sellers on the platform. Your mission To help them grow succeed and feel confident in every interaction.
- Assist sellers with technical platform questions (listings payments dashboards)
- Clarify operational procedures around shipping returns policies & compliance
- Educate sellers on best practices and platform tools to boost performance
- Make outbound calls to offer personalized support and business insights
- Analyze seller performance and recommend strategies to increase their success
- Resolve concerns and complaints with empathy professionalism and speed
- Collaborate with internal teams (tech logistics policy) to offer seamless support
What Were Looking For
- Spanish: C2 level (native-like fluency)
- English: B2 level (comfortable communication)
- At least 1 year of experience in customer service telesales account management or customer success
- A commercial mindset and ability to influence sellers success
- Empathy and calmness when handling time-sensitive or sensitive concerns
- Excellent communication skills written and spoken
- Goal-driven with a proven track record of meeting support or sales KPIs
- Comfortable using CRM platforms (like Salesforce or Zendesk) Excel or Google Sheets
- A solid understanding of eCommerce and online marketplaces is a big plus
Why Youll Love It
- Work in the heart of sunny Lisbon
- Support inspiring entrepreneurs and growing online businesses
- Be part of an international fast-growing environment
- Access to training and development opportunities
- Work with cutting-edge tools and modern platforms
- Enjoy a positive supportive work culture and lots of team fun!
Location
Lisbon Portugal
Employment Type
Full Time
