Retail and Visitor Service Associate
Retail and Visitor Service Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Title: Visitor Services Associate
Reports to: Head of Retail and Visitor Services
Status: Part-Time Non-Exempt
El Museo del Barrio founded by a coalition of Puerto Rican educators artists and activists is the nations leading Latino and Latin American cultural institution. The Museum welcomes visitors of all backgrounds to discover the artistic landscape of these communities through its extensive Permanent Collection varied exhibitions and publications bilingual public programs educational activities festivals and special events.
SCOPE AND PURPOSE OF ROLE
The Visitor Services Associate is responsible for providing excellent customer service to museum visitors ensuring a positive and welcoming experience. This position supports the admissions process assists in the museum shop and addresses visitor inquiries all while upholding El Museos values and mission.
RESPONSIBILITIES
- Welcome and assist visitors at the admissions desk providing information about exhibitions events and museum policies.
- Process admission sales track attendance and answer visitor questions in a friendly and professional manner.
- Assist with museum shop operations including sales transactions and product inquiries.
- Ensure compliance with cash handling procedures and safeguard all sales media.
- Collaborate with team members to implement visitor service policies that enhance the visitor experience.
- Assist in organizing and distributing marketing materials and informational signage within the museum.
- Support event operations as needed including public programs and special events.
- Provide feedback and report any visitor-related issues to the Head of Retail and Visitor Services.
- Other duties as assigned to ensure smooth daily operations.
- Strong communication and customer service skills.
- Bilingual Spanish/English skills.
- Ability to work in a fast-paced environment and stay calm under pressure.
- Must be available to work flexible hours including weekends.
- Ability to work effectively as part of a team.
- Retail experience is a plus with familiarity in cash handling and POS systems.
- Experience in a museum or cultural institution setting is preferred.
- Knowledge of Latin American Art History is a plus but not required.
- Basic computer skills including proficiency in Microsoft Office.
El Museo values diversity in backgrounds and in experiences. El Museos commitment to a diverse workforce has been a key to our accordance with that commitment El Museo provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex sexual orientation national origin age disability predisposing genetic information gender identity and/or expression military or veteran status in accordance with applicable federal state and/or local laws. This policy applies to all terms and conditions of employment including but not limited to hiring placement promotion termination transfer leaves of absence compensation and training.
Required Experience:
Junior IC
Employment Type
Part-Time
