ServiceNow Architect
ServiceNow Architect
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Job Description
Job Title: ServiceNow Architect
Location: Chandler Arizona
Salary Range: As per Exp.
Schedule: Full-Time Monday Friday 8-hour shifts
Client is an innovative leader in delivering world-class IT service management solutions. We are seeking an experienced ServiceNow Architect to lead the design and delivery of scalable high-performance ServiceNow solutions for our enterprise clients.
In this role youll serve as the technical authority for ServiceNow architecture collaborating with business leaders developers and stakeholders to design solutions that optimize IT operations drive automation and create measurable business value.
Key Responsibilities-
Solution Architecture: Lead the design and implementation of end-to-end ServiceNow solutions across ITSM ITOM ITBM ITAM HRSD and related modules.
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Strategic Planning: Define architectural roadmaps aligned with client business needs and future platform evolution.
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Customization & Configuration: Oversee module configuration workflow automation and customization following best practices.
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Integration Design: Architect integrations with third-party systems (LDAP Active Directory SAP cloud services APIs) to ensure seamless interoperability.
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Leadership & Mentorship: Guide development teams enforce coding standards and promote architectural consistency.
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Platform Optimization: Identify opportunities for performance scalability and usability improvements optimizing CMDB structure and workflows.
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Governance & Security: Establish governance data management and access control frameworks to maintain compliance and platform integrity.
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Client Engagement: Serve as a trusted advisor to clients recommending solutions that maximize ServiceNow value.
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Documentation: Produce architecture diagrams workflow documentation and technical implementation guides.
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Upgrades & Enhancements: Manage platform upgrades patches and enhancements ensuring smooth transitions and adoption of new features.
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Experience: 5 years in ServiceNow solution design/implementation including 3 years in an architect or lead role.
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Technical Expertise:
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Strong knowledge of ITSM ITOM ITBM HRSD and CMDB.
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Proficiency in ServiceNow scripting (JavaScript Glide API Business Rules).
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Integration experience with REST SOAP OAuth2 JWT MID Server.
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Experience with Flow Designer Virtual Agent Predictive Intelligence.
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ITIL Knowledge: Strong understanding of ITIL processes and mapping them into ServiceNow.
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Leadership: Experience managing cross-functional technical teams and influencing stakeholders.
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Certifications (Preferred):
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ServiceNow Certified Application Developer (CAD)
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ServiceNow Certified System Administrator (CSA)
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ServiceNow Certified Technical Architect (CTA)
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Experience with ServiceNow ITOM modules (Discovery Orchestration Event Management).
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Familiarity with cloud platforms (AWS Azure) and their integration with ServiceNow.
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Knowledge of DevOps CI/CD pipelines and automation tools.
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Experience with large-scale ServiceNow deployments and platform governance.
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Competitive Pay & Benefits: Comprehensive health insurance dental vision and 401(k) plan with employer contribution.
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Career Growth: Opportunities to work on complex enterprise-scale projects using cutting-edge technologies.
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Work Environment: Collaborative innovative and supportive workplace that encourages creativity and professional growth.
Employment Details:
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Type: Full-Time
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Work Schedule: Monday Friday 8-hour shifts
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Supplemental Pay: Bonus opportunities available
Employment Type
Full-time
