Java Support System Engineer
Java Support System Engineer
Posted on :
07-08-2025
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1 Vacancy
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Job Description
Job Summary:
We are seeking a highly skilled and experienced System Engineer to join our L2 support team. The ideal candidate will have a strong background in Java debugging production support and monitoring tools with a proven track record of resolving complex L2 tickets in a fast-paced environment.
Key Responsibilities:
- Provide Level 2 (L2) support for Java-based enterprise applications.
- Troubleshoot and debug Java code to resolve production issues.
- Monitor application performance using tools like Splunk AppDynamics or New Relic.
- Collaborate with L1 support development and QA teams to ensure timely resolution of incidents.
- Analyze logs identify root causes and implement fixes or workarounds.
- Maintain documentation for recurring issues and resolution steps.
- Participate in on-call rotation and provide support during off-hours as needed.
- Ensure adherence to SLA timelines and escalate critical issues appropriately.
- Contribute to continuous improvement by identifying automation opportunities and process enhancements.
Required Skills & Qualifications:
- Bachelors or Masters degree in Computer Science Engineering or related field.
- 8 years of experience in Java development/support roles.
- Strong hands-on experience with Java 1.7/1.8 J2EE Servlets and JSP.
- Proficient in SQL/PL-SQL and database troubleshooting (Oracle MySQL).
- Experience with log analysis tools (e.g. Splunk ELK).
- Familiarity with CI/CD pipelines Git and DevOps practices.
- Excellent problem-solving and analytical skills.
- Strong communication skills and ability to work in a global team environment.
Employment Type
Full-time
Key Skills
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