Servicenow Architect
Servicenow Architect
Posted on :
07-08-2025
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1 Vacancy
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Job Description
Job Title: ServiceNow Architect (In-office)
Location: Chandler AZ
Duration: Full Time
Key Responsibilities:
- Solution Architecture: Lead the design and implementation of end-to-end ServiceNow solutions including ITSM ITOM ITBM ITAM HRSD and other ServiceNow applications.
- Strategic Planning: Collaborate with business stakeholders project managers and technical teams to define the architectural vision and roadmap for ServiceNow implementations.
- Customization & Configuration: Oversee the customization and configuration of ServiceNow modules ensuring best practices and scalability.
- Integration Design: Architect integrations between ServiceNow and third-party systems (such as LDAP Active Directory SAP and custom APIs) ensuring seamless data flow and system interoperability.
- Leadership & Mentorship: Provide technical leadership and guidance to development teams ensuring the adoption of best practices and consistent high-quality coding standards.
- Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance usability and cost-efficiency including reviewing data models integrations and workflows.
- Governance & Security: Establish governance processes to ensure the integrity security and compliance of ServiceNow environments including the proper management of data access control and system configurations.
- Client Engagement: Act as a subject matter expert providing advice and recommendations to clients on ServiceNow architecture process automation and platform capabilities.
- Documentation: Produce comprehensive solution documentation including architecture diagrams workflows and implementation guides.
- Upgrades & Enhancements: Lead efforts for system upgrades patching and platform enhancements ensuring minimal impact on operations and aligning with new ServiceNow releases and features.
Required Qualifications:
- Experience: 5 years of hands-on experience designing and implementing ServiceNow solutions with at least 3 years in a lead or architect role
- Technical Skills: Expertise in ServiceNow architecture design and configuration including ITSM ITOM ITBM HRSD and CMDB
- In-depth knowledge of ServiceNow platform capabilities modules and best practices
- Proven ability to design and implement scalable ServiceNow solutions including ITSM ITOM CMDB and emerging modules with deep knowledge of the Common Services Data Model (CSDM) for platform alignment
- Extensive experience with ServiceNow integrations using REST SOAP OAuth2 JWT and MID Server ensuring seamless interoperability with external systems like AWS Azure Salesforce or other enterprise platforms. Proficiency in ServiceNow scripting (JavaScript Glide API Business Rules etc.)
- Expertise in designing solutions to maintain platform integrity optimize CMDB structure and enforce best practices in performance scalability and usability
- In-depth knowledge of ServiceNow update sets version control deployment processes and platform governance frameworks to ensure optimal performance and compliance
- Familiarity with advanced ServiceNow features such as Flow Designer Virtual Agent and Predictive Intelligence
- Certifications: ServiceNow Certified Application Developer (CAD) ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Technical Architect (CTA) preferred
- ITIL Knowledge: Strong understanding and practical experience with ITIL frameworks particularly Incident Problem Change Management and Configuration Management and the ability to map these processes to ServiceNow capabilities
- Project Management: Experience with agile methodologies and managing large-scale ServiceNow implementations
Preferred Qualifications:
- Experience with ServiceNow ITOM modules (Discovery Orchestration Event Management)
- Experience with ServiceNow ITOM ITSM HRSD HAM SAM CSM CRM (any or all)
- Familiarity with cloud technologies (AWS Azure etc.) and their integration with ServiceNow
- Experience with DevOps and CI/CD pipelines for ServiceNow deployments
- Knowledge of automation tools and frameworks to drive operational efficiencies.
Nice to Have:
- Experience in healthcare SLED.
Employment Type
Full-time
Key Skills
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