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You will be updated with latest job alerts via emailLocation: Columbus IN
Mode: Contract
Extensive hands-on experience managing infrastructure at Data Centers Colocation sites and Equinix Cloud Exchange
Proficient in rack & stack and cabling tasks in large-scale Data Center environments
Coordinate remotely with Telecom ISPs and on-site technicians for installation cross-connects and device provisioning
Troubleshoot Layer 2 and Layer 3 Nexus infrastructure in data centers
Manage and troubleshoot switch networks with MST RPVST EtherChannel Dot1Q Trunking VLAN pruning etc.
Deep understanding of enterprise routing protocols MPLS BGP QoS on Cisco ISRASR routers
Hands-on experience with Aruba SilverPeak SD-WAN design deployment and troubleshooting
Experience with Wireless technologies:
Aruba Central
Cisco WLC C9800
Cisco DNAC
Lightweight Access Points (LWAP)
4G CradlePoint
Skilled in managing F5 load balancers Big-IQ Big-IP LTM/GTM Viprion (physical/virtual)
Experience working with SASE (Secure Access Service Edge) solutions and their integration with SD-WAN
Basic understanding and log analysis of Next-Gen Firewalls
Competent in network packet analysis and traffic flow monitoring using tools like Wireshark
Strong mindset in automation innovation and problem-solving
Driven by solution-oriented thinking with a continuous improvement approach
Ensure adherence to quality standards regulatory compliance and internal policies
Maintain high Customer Satisfaction (CSAT) through First Call Resolution and minimal reopen rates
Contribute to proposal creation and Service Improvement Plans (SIPs) for Enterprise Network services
Independently resolve support tickets while ensuring SLA compliance in terms of volume and response time
Provide L3 support during on-call escalations and actively manage incidents and problems
Add value through:
Knowledge base creation and updates
Training and mentoring junior staff
Participation in interviews and hiring initiatives
Full-time