IT Helpdesk Officer (L1) / Tech Service Hub - L1 Specialist (September 1 Start)
IT Helpdesk Officer (L1) / Tech Service Hub - L1 Specialist (September 1 Start)
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Salary Not Disclosed
1 Vacancy
Job Description
About the role:
Deliver exceptional customer experiences to corporate team members and brokers as a key part of the Level 1 Support team within Lendi this role youll provide top-notch support to the Lendi Group team ensuring smooth operations and resolving technical issues inquiries and user tasks. Youll be at the forefront assisting internal stakeholders and brokers with their technical and broker-related needs making a direct impact on our success.
What you will do:
- Respond to and resolve inquiries through self-service webchat phone and email keeping users informed and handle inbound and outbound customer service calls while delivering exceptional support and assistance.
- Provide technical and functional support on systems processes and technology within Lendi Group.
- Escalate cases to Level 2 Platform Technology & Engineering teams as needed.
- Log cases with external providers track progress and keep users informed.
- Build/re-build laptops for users following Level 3 processes.
- Educate users on best practices for systems and technologies (e.g. laptops Office 365 Windows).
- Create review and update knowledge articles and self-help guides.
- Record case notes for tracking and escalation.
- Troubleshoot hardware and software issues remotely.
- Manage hardware/software inventory and asset records.
- Coordinate with vendors and Operations team for new hardware.
- Liaise with internal/external teams to resolve inquiries.
- Undertake training on supported services and systems.
Qualifications :
- At least 2 years of experience in Technical Support Service Desk and Customer Service including inbound and outbound call handling.
- Has experience with Technical Support Level 1 with Microsoft Window User Environment Mac User Environment and Office 365
- Can troubleshoot IT hardware and software issues
- Strong communication skills to engage internal stakeholders in Australia and the Philippines.
- Proficient in maintaining and troubleshooting devices (Windows and Mac).
- Ability to investigate issues and troubleshoot based on user input.
- Skilled in prioritising and managing multiple complex issues while adapting to changing priorities.
- Must be currently residing in the Greater Manila Area (Metro Manila Neighbouring provinces).
Successful candidates must have a stable postpaid internet connection and a quiet dedicated workspace at home with appropriate furniture (desk and office chair)
Additional Information :
Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise innovative technology and a customer-first approach our teams work seamlessly to simplify the property journey helping Australians find buy and own property with confidence.
We support our people in a variety of ways but a few of the benefits that our people rave about include:
- A vibrant relaxed yet professional culture.
- We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration with a requirement to work from our Makati office at least once a month.
- Holistic wellbeing programs offering 24/7 support
- Comprehensive HMO coverage for you and one free dependent along with life insurance starting from Day 1.
- Access to 25 days of leave made up of 20 vacation days and 5 sick days.
- Monthly internet subsidy to help you stay productive at home.
- Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
- Access to all government-mandated benefits including SSS PhilHealth and Pag-IBIG.
Our culture is guided by our three core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. These values are part of our DNAhelping us attract engage and grow the right talent while building best-in-class products. Together with our principles they guide how we collaborate support one another and make decisions to drive progress with purpose.
Were committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation stronger collaboration and a more engaging workplace.
This is an opportunity to shape the future of a fast-growing purpose-driven company thats transforming the homeownership journey.
Ready to contribute to Lendi Groups next chapter Apply now and be part of something big!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
