Principal Genesys Cloud CX Consultant
Principal Genesys Cloud CX Consultant
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1 Vacancy
Job Description
We are looking for an experienced Principal Genesys Cloud Consultant to lead the design implementation and support of cloud contact center solutions for our clients. This role involves working directly with stakeholders to deliver scalable integrated solutions tailored to client needs. The ideal candidate combines deep Genesys platform expertise with strong communication and problem-solving skills.
Responsibilities:
- Lead the design configuration and deployment of cloud-based contact center solutions
- Develop and maintain Architect flows IVRs call routing and system integrations
- Conduct discovery sessions and translate business needs into technical designs
- Oversee migrations from legacy platforms to Genesys Cloud
- Troubleshoot complex technical issues and optimize system performance
- Deliver technical documentation and knowledge transfer sessions
- Collaborate with stakeholders and lead project status communications
Qualifications :
- 5 years of experience with Genesys Cloud including WEM/WFM and digital channels
- Proficient in Architect flows IVR scripting call routing (DTMF/speech) and SIP/VoIP fundamentals
- Skilled in leveraging APIs for application development including integration of high-level APIs into enterprise systems
- Hands-on experience with Amazon Web Services (AWS)
- Strong documentation skills: callflows API specs deployment plans
- Excellent stakeholder communication and technical leadership abilities
- Bachelors degree in Computer Engineering Telecom or related field
- Fluent in English (written and spoken)
- Able to work independently in a client-facing role
Nice to have:
- Genesys Cloud certifications (Partner/Professional/Developer)
- Experience with Azure GCP or other cloud platforms
We offer:
- The Chance to Make an Impact: grow alongside some of the tech industrys premier talent with a 99% project success rate delivering for some of the worlds biggest brands. Collaborate on projects that really matter shaping the future of global industries for some of the biggest names in business.
- A Work From Anywhere Culture: make the most of the flexibility that comes with fully remote work within a close-knit values-driven community.
- Diversity and Empowerment: thrive in an inclusive and supportive multicultural environment where differences are celebrated as a key driver of creativity and innovation. Our international culture of diversity gives everyone the chance to make a real difference in their own way.
- Growth Mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities.
- A Better Way of Working: join a company that puts sustainability at the heart of everything it does. Our community is active on a range of sustainability issues including IT education community empowerment fair operating practices environmental sustainability and gender equality and inclusion.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Department / Functional Area
Engineering
Key Skills
- Enterprise Software
- SAP Warehouse Management
- AWS
- Solution Architecture
- SAP EWM
- SAP Finance & Controlling
- SAP Supply Chain Management
- SAP S/4HANA
- Enterprise Sales
- Pre-sales
- Management Consulting
- Oracle
