L2 Mobile Management Specialist IN
L2 Mobile Management Specialist IN
Posted on :
06-08-2025
Employer Active
1 Vacancy
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Job Description
WE RE HIRING FOR AN L2 MANAGEMENT MOBILE SPECIALIST AT TAMIL NADU!
Excis is a global IT support leader globally driven by innovation and collaboration. The Mobile Management Specialist will be responsible for managing and supporting mobile devices within the organization. This role involves troubleshooting configuring and maintaining mobile devices to ensure optimal performance and security. The specialist will also provide technical support to end-users and collaborate with other IT teams to enhance mobile device management processes.
What Youll Do:
- Provide expert technical support troubleshooting and configuration for mobile devices desktops laptops and software applications (iOS Android Windows OS MS Office O365 SharePoint) ensuring prompt resolution of hardware software and network issues.
- Monitor manage and remediate issues with MDM solutions (such as Microsoft Intune AirWatch MobileIron) maintain asset security and compliance and escalate complex incidents via ServiceNow to appropriate IT teams as required.
- Deliver high-quality customer service through multiple channels (voice email chat) maintain strong case ownership collaborate with cross-functional IT teams and support shift leadership with a focus on process improvement SLA adherence and 24x7 operational excellence.
What You Need:
- 3 years of technical support experience in IT service desk mobile device management or related roles with hands-on expertise in troubleshooting hardware software and network connectivity issues.
- Proficiency in Mobile Device Management (MDM) platforms such as Microsoft Intune AirWatch or MobileIron including device configuration security asset management and compliance monitoring.
- Strong knowledge of desktop/mobile operating systems (Windows OS iOS Android) Microsoft Office Suite O365 and tools like ServiceNow SCCM and remote assistance platforms (Bomgar Goto Assist).
- Formal IT certifications: Bachelor s degree in a relevant field ITIL Foundation certification (v2/v3/v4) and preferably certifications in mobile device management or enterprise IT support.
- Excellent communication multitasking and customer service skills including case ownership process improvement mindset and ability to thrive in 24x7 SLA-driven operational environments.
Why Join us
At Excis your work matters. You ll be part of a dynamic hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career Apply now to join Excis in Tamil Nadu and be at the forefront of IT Mobile Management!
General Duties; Respond to and resolve technical issues in a timely manner as per SLA. Perform installations, moves, adds, changes, and decommissions (IMACD) of IT equipment. Maintain accurate and up-to-date documentation of all work performed. Confidence and presence to deal with Senior Exec/Management (VIP level support). Collaborate with remote IT teams to resolve complex issues. Adhere to safety protocols and security procedures as per SOP and guidelines. Comfortable working at heights and in confined spaces.
Education
Bachelors
Employment Type
Full Time
Key Skills
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