Customer Success Manager
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Job Description
Job description
Do you thrive on driving customer impact and building long-term relationships Are you excited to guide product teams to success with a powerful purpose-built platform
About
is a revolutionary SaaS platform empowering Product Managers. Manage your entire product lifecycle in one place ditching the juggle between Jira spreadsheets and documents. centralizes product strategy prioritizes features writes specs plans work builds roadmaps collects feedback and tracks development progress. We empower thousands of product managers around the world with companies like Kimberly Clark Kingfisher and Estee Lauder to build exceptional products. Our passionate team is backed by a solid product strong leadership and a well-funded future.
About the Role
As a Customer Success Manager youll take full ownership of the post-sale relationship working with customers to drive onboarding adoption and strategic value. Youll serve as a consultative partner helping customers solve problems define success metrics and scale their use of to meet their product goals.
Were looking for someone who enjoys simplifying complex use cases can listen advise challenge assumptions and be a trusted partner for product leaders.
Responsibilities:
Own the customer lifecycle From onboarding to expansion manage a portfolio of accounts and ensure value realization throughout the customer journey.
Drive adoption and engagement Understand customer goals and usage patterns to guide them toward best practices and increased adoption.
Be a strategic advisor Connect product management challenges to platform capabilities and coach customers on how to streamline their processes using .
Facilitate onboarding Lead onboarding sessions and hands-on workshops to get new teams up and running smoothly.
Identify growth opportunities Surface account expansion opportunities by aligning value with evolving customer needs.
Act as customer voice Advocate internally for product enhancements report usage trends and collaborate with product and support teams to improve the customer experience.
Contribute to knowledge base: Assist in creating and maintaining comprehensive customer-facing documentation and resources.
We Offer:
Join a winning team: Be part of a passionate and innovative team thats shaping the future of product management.
Make a real impact: Contribute to the success of our customers and help them achieve their goals.
Grow your career: Enjoy opportunities for professional development and advancement in a fast-paced environment.
Be part of a thriving culture: Experience a fun collaborative and supportive work environment where your ideas are valued.
Competitive compensation: Receive a competitive salary and benefits package that rewards your hard work and contributions.
Ready to join the revolution
Apply today and tell us why youre the perfect fit!
Job requirements
Proven customer success experience: 2-3 years of experience in customer success account management or a related field.
SaaS expertise: Prior experience working in a SAAS company is a plus.
Enterprise relationship building: Experience in maintaining and growing relationships with senior employees at large enterprises is a plus.
Technical proficiency: Tech-savvy with good analytical and troubleshooting skills.
Communication and presentation skills: Excellent communication and presentation skills with a focus on training coaching and engaging in productive discussions.
Results-oriented mindset: A positive self-starter attitude with a relentless drive to exceed expectations and go the extra mile for customers.
Language proficiency: Fluency in English at a native or near-native level is essential.
US work hours: A willingness to accommodate US business hours is a prerequisite.
US market experience: Experience working with US-based clients is a plus.
Product management knowledge: A strong understanding of product management principles and best practices is a significant advantage.
All done!
Your application has been successfully submitted!
Required Experience:
Manager
Employment Type
Full-Time
