Technical Account Manager
Technical Account Manager
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$ 130000 - 160000
1 Vacancy
Job Description
Who we are:
is a unified AI-powered physical security platform helping the worlds leading enterprises reduce risk improve operational efficiency and gain critical insights. Seven of the top 10 U.S. technology companies along with multiple Fortune 500 organizations rely on to modernize their physical security infrastructure.
Our platform uses advanced AI and computer vision to seamlessly integrate with existing camera and sensor systems enabling real-time monitoring and proactive threat detection. By reducing false alarms by over 95% allows security teams to focus on real threats and prevent incidents before they occur.
Founded in 2017 and backed by Andreessen Horowitz Y Combinator and Allegion Ventures is a Series B company on a mission to make every security incident preventable.
Weve found that in-person time meaningfully supports collaboration creativity and team alignment. Our engineering product design and marketing teams work from our Redwood City office 3 days per week. All other Bay Area employees join on Fridays to stay connected and close out the week together.
Ready to learn more Connect with us on LinkedIn and YouTube
About the role:
The Technical Account Management team plays a pivotal role in the lives of our F500 enterprise customers. They expertly guide each client from kickoff through implementation onboarding testing and trainingensuring smooth product adoption and delivering best practice insights that maximize value drive success on our platform and ultimately fuel renewal and expansion.
As a Technical Account Manager you will combine technical muscle consultative problem-solving and a customer-focused mindset to ensure our customers maximize the value of . This role is for someone who thrives in a fast-paced environment enjoys working closely with cutting-edge technology and has a proven track record of driving successful outcomes for enterprise customers.
What youll do:
Take complete ownership of our customers success guiding them from post-contract signature to renewal; Collaborate closely with stakeholders to define and document critical goals success criteria and KPIs and regularly measure and report progress toward these objectives
Drive technical implementation product configuration and onboarding processes. Guide customers through setup training testing and deployment ensuring seamless integration into their existing security environment
Become an expert on the platform and relevant technologies including networking cloud infrastructure and AI/ML.
Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvements to our products and services
Engage with business leaders to thoughtfully help them identify opportunities to expand our footprint and depth of engagement
Partner with marketing to highlight opportunities for customer references and case studies
Able to travel up to 30%
What youll bring:
7 years of experience in a customer-facing role such as Technical Account Management Customer Success Field Engineering or Customer Engineering ideally within enterprise SaaS or startup environments
Basic understanding of L2 switching (VLANs limitations of L2 vs. L3 physical vs. logical network isolation
Basic Linux networking skills (assigning IP/mask/gateway to NICs configuring MLAG/failover redundancy)
Strong program management skills and experience managing projects at large enterprise companies with multiple stakeholders and complexity
Self-motivated proactive team player with high integrity and desire to assist your colleagues and customers - you can be flexible as this company & role scales
Strong interpersonal skills and experience in building strong internal and external relationships
Strong analytical and problem-solving skills; displays trust and integrity under pressure when working through customer issues
Excellent verbal and written communication & presentation skills
Basic understanding or interest in learning about machine learning / artificial intelligence
Bonus: Experience in management consulting and/or business process transformation
Salary and Equity:
At we take a market-based approach to compensation. Final offers are based on job-related skills experience location and internal equity.
Base salary is just one part of our total rewards package including stock options and the opportunity to share in the companys growth.
The starting base salary range for this role in Redwood City: $130000 - $160000
Why join us:
We are creating an entirely new category within a 180 billion-dollar physical security industry and looking for team members who are also passionate about our mission to prevent every security incident possible
We partner with an incredible customer roster of F500 companies including Adobe TikTok Gap and SentinelOne
Regular Full-time employees receive stock options for the opportunity to share ownership in the success of our company
Comprehensive health welfare package (Medical Dental Vision Life EAP Legal Services 401k plan)
We offer flexible time off to rest and recharge including Winter Break (time off between Christmas and New Years for most roles depending on customer demand)
The latest tech and awesome swag will be delivered to your door
Enjoy a full range of opportunities to connect with your awesome co-workers
We love to hike are foodies and love music! Check out our most recent Ambient Spotify Playlist
#LI-Hybrid
is proud to be an Equal Opportunity Employer. Ambient does not unlawfully discriminate on the basis of race color religion sex (including pregnancy childbirth breastfeeding or related medical conditions) gender identity gender expression national origin ancestry citizenship age physical or mental disability legally protected medical condition family care status military or veteran status marital status registered domestic partner status sexual orientation genetic information or any other basis protected by local state or federal laws. Ambient is an E-Verify participant.
Required Experience:
Manager
Employment Type
Full-Time
