Customer Service Officer
Customer Service Officer
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Job Description
Job Description
We are seeking a professional and customer-focused Customer Service Officer to join our team in Columbus OH. The ideal candidate will be responsible for handling customer inquiries resolving issues efficiently and ensuring satisfaction with our services. This role is perfect for someone who is organized solution-oriented and passionate about delivering high-quality service.
Responsibilities
Respond to customer inquiries via phone email and ticketing systems
Resolve product or service issues by clarifying complaints and determining the cause
Follow up to ensure resolution and satisfaction
Document customer interactions and transactions accurately
Collaborate with internal departments to find prompt solutions
Maintain up-to-date knowledge of company services and features
Recommend improvements to processes and service tools based on customer feedback
Qualifications :
Qualifications
High school diploma or equivalent (Associates or Bachelors degree preferred)
1 year of experience in customer service or related role
Excellent communication and problem-solving skills
Proficiency with CRM systems and Microsoft Office Suite
Ability to manage time effectively and handle multiple tasks
Strong attention to detail and customer-oriented mindset
Additional Information :
Benefits
Competitive salary: $53000 $59000 annually
Opportunities for professional growth and internal advancement
Comprehensive health dental and vision insurance
Paid time off and holidays
Supportive and collaborative work environment
Ongoing training and development programs
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
