Product Support Specialist
Product Support Specialist
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Job Description
Career Area:
OperationsJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
About the Electric Power Division
Caterpillars Electric Power Division (EPD) offers integrated solutions parts and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe including providing back-up power to hospitals providing emergency power when natural disasters strike and supporting critical infrastructure for data centers municipalities and more. With a rich history of more than 95 years in the electric power business our team has world-classexpertise and a proven ability to adapt to changing demands. Were committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better more sustainable world for future generations!
Job Summary:
As a Product Support Specialist you will provide technical assistance for both standard and non-standard systems warranty efforts and remedial repairs. Will be under the general supervision of the Customer Manager.
What you will do:
In a call center environment provide technical support troubleshooting and resolve urgent technical issues help requests via email CRM and/or by phone.
Complete tickets weekly time sheets expenses and/or project in a timely manner.
Stay current with training on all new and updated systems and equipment.
Assists with Parts Ordering and Warranty Analysis.
Assists with developing training materials and training users on software and hardware.
Possesses a thorough knowledge of ATS Switchgear and other systems. Monitor status of Helpdesk Tickets CAT-ISO (RFQ and Orders) and
Identifies and escalates complex issues to management.
Effectively deliver professional development training to groups and individuals in an engaging informative manner.
Facilitate training in various formats including workshops webinars and small groups sessions.
Deliver interactive and engaging learning experiences to encourage participation and skill development.
Gather feedback from participants and stakeholders to continuously improve training programs.
Participate in train-the-trainer sessions with working group members leaders and others in the organization to adapt our new and existing training programs
Plan develop and implement comprehensive professional development and training plans/programs.
Develop training manuals visual aids and other program material to support learning and development initiatives.
What you will have:
High School diploma or GED.
Experience working in the customer service industry problem solving trouble shooting training and/or mechanical assembly.
Beginner to intermediate knowledge of Microsoft Office.
Ability to work well in a team environment.
Top candidates will have:
Ability to understand assemble and/or wire to diagrams / schematics with precise detail.
Fluent Spanish speaker looking to excel in a role that thrives on client interaction.
Previous training experience.
Physical Requirements:
Ability to sit and/or stand for prolonged periods.
Ability to perform repetitive operations.
Ability to lift to 35 lbs.
Shift
Monday through Friday; 8AM 5PM. Additional overtime based on business needs.
Additional Information:
Resumes are highly encouraged for all applications.
Relocation assistance is not available for this position.
#LI
Summary Pay Range:
$27.25 - $35.45Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility terms and guidelines. This is a summary list of benefits.
Medical dental and vision benefits*
Paid time off plan (Vacation Holidays Volunteer etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to part-time employees
Posting Dates:
August 5 2025 - August 12 2025Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply Join our Talent Community.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
