Expression of Interest - Customer Service Agents - CHC (Fixed-Term)
Expression of Interest - Customer Service Agents - CHC (Fixed-Term)
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1 Vacancy
Job Description
Kia ora!
We are looking for Customer Service Agents to join us on a five-month and six-month Fixed-Term basis. Our Customer Service Agents are the first point of contact with our customers. As such youll need to be prepared to connect with and delight people by demonstrating the Kiwi charm and capability that we are admired for around the world. You will aid and provide expertise to ensure the travel experience is smooth and seamless from check in through to boarding.
What will you be doing
In our check-in areas you will provide technical assistance and expertise to ensure the travel experience is smooth and seamless from Check in through to boarding. You will provide support with looking after our high volume of unaccompanied minors traveling which will see you escorting our young travellers to and from their various check points. You will also be required to assist with pushing wheelchairs and lifting bags at any given time! Safety and Security are top priority and youll have comprehensive training & support to ensure you your colleagues and customers are safe in this fast-paced environment.
Youll need:
- Eligibility to workin New Zealand (Citizen or Permanent Resident)
- A NZ Restricted or Full Licence and reliable transport to get yourself to work
- To be physically fit able to walk up to 8km each day
- At least 2 years experience in a customer facing role
- To be technically savvy with the ability to pick up and troubleshoot digital systems along with accurate typing skills
- Resilience self-motivation and good prioritisation skills
- A fun and engaging attitude plus a big smile!
- Commitment to 3-week fulltime training
Rostered Shifts:
We have 2x roster types available
Roster Pattern A: 6-month Fixed-Term staff
- The roster operates across public holidays and we need your commitment to work the shifts as they are rostered
- The intended roster pattern is a 4n2 (4 days on 2 days off)
- Your shifts will occur from 4:30pm to 9:00pm and are 4.5 hours in length
- Our rosters are set fortnightly and youll be rostered to work 30 50 hours per fortnight
- Overtime may be available additional to this but is not guaranteed
- Roster patterns will be confirmed at time of offer and there may be some variation to the above
Roster Pattern B: 5-month Fixed-Term staff
- You will be rostered Tuesday Friday & Sunday. The roster operates across public holidays and we need your commitment to work the shifts as they are rostered
- Your shifts will occur from 8:30am 2:30pm and are 6 hours in length. Our rosters are set fortnightly and youll be rostered to work 30 - 50 hours per fortnight
- Overtime may be available additional to this but is not guaranteed
- Roster patterns will be confirmed at time of offer and there may be some variation to the above
Why join our team
Highly competitive pay rate of $32.66 per hour carpark and 5 weeks annual leave (Pro Rata)
If you want a new challenge and to change up your life in 2025 join our whnau today by submitting an online application through our Careers website by clicking on the apply button. Please note that we will not be accepting email applications.
Applications close 9 August 2025.
Additional Information :
At Air New Zealand we are proudly committed to diversity equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset because while everything else we do in our operation can be replicated by our competitors it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.
Whia te pae tawhiti kia tata. Ko te pae tata whakamaua kia tina.
Seek to bring distant horizons closer. Once near seize them and make them your reality.
Remote Work :
No
Employment Type :
Part-time
Employment Type
Part-time
