Market Manager, UK

As a Market Manager you will be responsible for leading field management instructor operations experience management across multiple studio locations. You will directly manage multiple studios providing coaching oversight and strategic guidance to ensure alignment with brand standards and the consistent delivery of an exceptional customer and employee experience. You will also play a key leadership role in supporting instructor performance engagement scheduling strategy and growthfostering a culture rooted in authenticity integrity and empathy. Leveraging your experience working with creative high-performing teams youll help shape a positive and high-impact environment where both staff and instructors this cross-functional position you will evaluate performance making data-informed decisions that align with market trends seasonal patterns and being responsible for optimizing the financial performance of the assigned portfolio

ROLES AND RESPONSIBILITIES:

Field Management (50% of role)

Optimize top and bottom line performance utilizing studio PLs.

Provide unwavering leadership to studio management fostering a winning culture that

delivers exceptional business (financial) and brand experience results.

Conduct regular meetings to set goals provide feedback and support professional

development.

Oversee day-to-day operations of multiple studio locations upholding SoulCycles

standards and policies.

Constantly monitor business results and get ahead of and respond to business

challenges in a timely fashion. Analyze performance metrics taking strategic actions to

improve revenue client retention and staff productivity.

Implement streamlined processes to optimize and improve studio performance.

Attract acquire and retain high-skilled studio talent

Coach Studio Managers to enhance their leadership capabilities.

Maintain safe and hygienic studio environments adhering to health and safety

regulations.

Enforce company policies related to health and safety practices.

Leading by example and exemplifying unparalleled hospitality to maximize new rider

retention.

Ensure studio budgets are adhered to by working with each Studio Manager to evaluate

personnel labor costs and scheduling supply expenses routine maintenance and

inventory control.

Conduct quarterly facilities reviews for all assigned studios with immediate follow up on

outstanding issues.

Instructor Operations Experience (50% of role)

Hold regular Instructor check-ins and annual performance reviews

Provide ongoing coaching and feedback understanding of strategy and expectations

Identify proactive career development opportunities (scheduling)

Engage with cross-functional leaders to ensure the UK is effectively leveraging U.S.

expertise while also advocating for and elevating the voice of UK instructors.

Manage a high volume roster of SoulCycle Instructors serving as their main point of

contact for support and overall performance management including reviews and

feedback.

Facilitate consistent communication with Instructors and hold regular meetings for

coaching and feedback; Serve as the main point of contact and primary source of

information for Instructors

Provide direct coaching and elevated employee relations support taking the lead on

Instructor issues with timely escalation and discretion on high risk matters; Partner with

the People Team as needed.

Serve as a trusted advocate for Instructors identifying proactive solutions to support

their career growth and align with scheduling and business needs.

Collaborate with cross-functional HQ teams to drive business revenue through

scheduling strategies and tactics.

Ensure clear and timely communication with internal departments escalating high risk

issues immediately and directly with the relative partners.

Liaise with studio management to ensure instructors have needed supplies and working

equipment and facilities; escalates ongoing issues.

Track and submit manual Instructor payroll hours PTO and expenses as needed

Key decision maker in instructor scheduling by balancing rider/brand experience and

revenue optimization

Create an optimum schedule utilizing performance data.

Taking into consideration;

Instructor availability and scheduled time off

Riders insights and financial planning

Strategic casting to optimize budget

Respond as needed to AdHoc scheduling adjustments

KEY SUCCESS METRICS:

Paid rides (and YoY growth) studio profitability metrics

Acquisition retention and frequency targets (and YoY growth)

Instructors hitting their respective performance targets and being held accountable to

role expectations

Instructors feel supported informed and empowered to grow while consistently

delivering an on-brand experience. Strong communication collaboration and

leadership ensure smooth operations effective cross-functional partnerships and a

positive high-performance culture.

Qualifications :

Proven experience (5 years) in multi-location management preferably in the fitness

hospitality and or/retail industry.

Extensive experience working in a fast-paced and hire pressure environment with a

minimum of 15 direct reports

Direct experience with managing creative talent providing them support with building

business impact and increasing their performance

Skilled in using data to make strategic decisions and influence stakeholders

Experience handling complex Employee Relations issues as a direct line manager

including high risk cases and leading with discretion and empathy

High level of empathy and the ability to partner with Instructors to drive strong business

performance

Able to think strategically while executing tactically under tight deadlines

Exceptional interpersonal and communication skills- written verbal and visual

Highly organized with strong attention to detail and follow through

Must be able to work a flexible schedule and non-traditional hours; including travel and

field work

Self-starter with a collaborative spirit; comfortable navigating ambiguity

High level of tact and confidentiality

Additional Information :

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

SoulCycleis an equal opportunity employer. For more information regarding our career opportunities please visit one of our clubs or our website at your information will be kept confidential according to EEO guidelines.