Remote Support Engineer I - Scarborough, Maine
Remote Support Engineer I - Scarborough, Maine
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$ 50000 - 55000
1 Vacancy
Job Description
**Candidate must be located/able to commute to Scarborough Maine daily as this is an ONSITE role**
Founded in 2006 Coretelligent is a provider of comprehensive managed IT solutions specializing in areas like cybersecurity private cloud services IT planning and strategy and backup and disaster recovery. We cater to industries such as financial services life sciences technology and professional services. The company has been recognized for its achievements including being named to Inc. magazines Power Partner Awards and as AT&T Cybersecurity North American Partner of the Year for 2023. Coretelligent focuses on meeting regulatory requirements and ensuring clients IT platforms are robust and compliant. We have a significant presence across various U.S. locations and offer co-managed IT solutions as well.
Job Overview
As a Remote Support Engineer I based in Scarborough Maine youll be at the front line of Coretelligents client experiencesolving real problems for real people every day. Whether its helping a user regain access to their system troubleshooting a critical application issue or guiding someone through a complex setup youll be the trusted expert they rely on. This isnt your typical help desk roleyoull support a wide range of industries and technologies gaining exposure to dynamic environments while building valuable technical and client-facing skills. No two days are the same and thats what makes it exciting.
Youll collaborate with a high-performing team to troubleshoot resolve and document support issues across systems like Microsoft 365 Active Directory VPN virtual desktops and more. Youll have room to grow and a team that has your backwhether youre escalating tough issues learning something new or helping a client through a frustrating moment. If youre someone who thrives in fast-paced environments loves problem-solving and is excited to make a real impact through your work this is the role for you.
Key Responsibilities:
- Respond to inbound support tickets and phone calls from clients providing prompt and professional remote assistance for end-user issues
- Troubleshoot and resolve hardware software and connectivity issues across desktops laptops mobile devices printers and peripheral devices
- Manage user access permissions and provisioning in Microsoft 365 Active Directory and related systems
- Provide first-level support for VPN wireless networking and virtual desktop environments (VMware Horizon vSphere)
- Own and resolve incidents while delivering proactive communication and timely updates to clients and internal teams
- Accurately document ticket progress and resolutions in our service management platform
- Collaborate with higher-tier engineers to escalate complex issues contribute to knowledge base documentation and continuously develop technical acumen
- Meet or exceed departmental KPIs and SLAs related to ticket volume response time and client satisfaction inbound support tickets and phone calls from clients providing prompt and professional remote assistance for end-user issues
Required Skills and Qualifications:
- 2 years of experience in a remote IT support or help desk role preferably in a Managed Service Provider (MSP) environment
- Strong troubleshooting skills and ability to resolve issues independently in high-paced settings
- Familiarity with tools and platforms such as Microsoft 365 Active Directory Windows OS VPN clients and common business applications (Office GSuite etc.)
- Excellent written and verbal communication skills with a customer-first mindset
- Strong attention to detail documentation and adherence to support processes
- Ability to multitask and prioritize effectively while maintaining a calm and professional demeanor
- A team player attitude with a drive for growth learning and collaboration
Salary Range for this position (depending upon experience):
$50000 - $55000
This range reflects the minimum and maximum targets for new hires across all US locations (with the exception of MA NY and CA). Within the range individual pay is determined by job-related skills experience work location and relevant education or training.
What youll love about Coretelligent:
We take Coretelligent culture very seriously! As a company we constantly think of ways to give back to our valued employees through company offer a competitive salary amazing benefits a great vacation package a healthy work-life balance and opportunities to grow your career from within!
Benefits: Health Dental & Vision Flexible Spending Account (FSA) 401k Health Reimbursement Account (HRA) Health Savings Account (HSA) Life Insurance Disability Insurance Paid Parental Leave Holiday Pay Flexible Vacation & Sick Days.
Perks:Twelve holidays including a day off on your birthday and work anniversary flexible vacation monthly rewards spot bonuses for demonstrated excellence community and social events learning and development flexible working life $100 well-being allowance and other health & wellness perks.
Equal Opportunity and Accessibility Commitment
Coretelligent is an Equal Opportunity employer committed to diversity equity and inclusion. We welcome qualified applicants of all races ethnicities religions ages sexual orientations gender identities socioeconomic statuses and more. Our focus is on creating an inclusive workplace where diversity is valued beyond compliance ensuring that every team member feels respected supported and empowered to be their authentic selves.
In compliance with the Colorado Anti-Discrimination Act (CADA) we do not request or consider age or age-adjacent information (such as graduation dates) during the hiring process. We encourage all qualified individuals to apply regardless of age.
We extend our dedication to accessibility and inclusivity to our remote alignment with the Americans with Disabilities Act (ADA) we are committed to providing reasonable accommodations to enable individuals with disabilities to effectively perform their job duties in a remote setting. Applicants needing accommodations for the application or interview process are encouraged to reach out to for necessary arrangements.
For information about the right to work click here for English or here for Spanish.
E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.
As Coretelligent is a remote company hiring candidates our perks and benefits packages may adjust based on your location.Direct applicants only; no recruitment agencies or third-party recruiters please.
Employment Type
Full Time
