Call Center Specialist (Thursday-Monday)
Call Center Specialist (Thursday-Monday)
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Job Description
For over 35 years DOC has provided our trusted partners with innovative custom total facility solutions for their commercial equipment needs. We strive daily to provide positive experiences and inspiring results by demonstrating unparalleled commitment to our customers community and one another.
After-hours Call Center Specialist hursday-Monday (9AM-6PM)
The Afterhours Call Center Specialist will answer phones in a professional manner enter work orders into company software system and answer customer inquiries as this role the associates will sit in the office communicating on computer and on telephone to customers and coworkers.
Essential Functions:
- Answer phone calls from customers and field staff; provide service excellence
- Actively promote and enhance the customer service experience in accordance with company expectations
- Enter service requests accurately in company software
- Develop a strong team relationship with Co-Workers internal and external
- Dispatching when / if required due to an escalated emergency from customer
Qualifications:
- The ability to prioritize in a fast-paced environment with strong accuracy and attention to detail
- Strong verbal and written communication skills good reading comprehension
- Able to multitask and be detailed in written communication
- Strong computer skills with Microsoft Office and other company-related software
- High school diploma or GED required
- Minimum of 1 year of experience in a customer service/call center environment
Benefits:
- Comprehensive benefits package including health dental and vision insurance short-term & long-term disability life insurance
- Strong 401(K) match
- Ongoing training and career development opportunities
- Paid time off
DOC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race color sex age national origin religion sexual orientation gender identity status as a veteran disability or any other federal state or local protected class.
Required Experience:
Unclear Seniority
Employment Type
Full Time
