Technical Program Manager, Generative AI & Communications
Technical Program Manager, Generative AI & Communications
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$ 173000 - 259400
1 Vacancy
Job Description
Why PlayStation
PlayStation isnt just the Best Place to Play its also the Best Place to Work. Today were recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5 PlayStation4 PlayStationVR PlayStationPlus acclaimed PlayStation software titles from PlayStation Studios and more.
PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation technology and play to explore our open positions and join our growing global team.
The PlayStation brand falls under Sony Interactive Entertainment a wholly-owned subsidiary of Sony Group Corporation.
Technical Program Manager Generative AI & Communications
Speciality Accent: Technical Writer & Educator
Role Overview
As the Technical Program Manager for Generative AI & Communications you will define and drive our suite of AI-native engineering enablement products from vision and roadmap through delivery while automating repetitive non-technical workflows to maximize team productivity. Youll own feature definition sprint planning and playbook development and youll craft the content strategy and educational programs that boost GenAI literacy and adoption across the organization.
Key Responsibilities
Program Definition & Feature Development
- Own end-to-end coordination of GenAI/agentic AI projects : setting milestones breaking goals into deliverables designing progress-tracking systems identifying and mitigating risks and coordinating cross-functional teams.
- Automate recurring non-technical workflows : ticket creation sprint planning backlog grooming and playbook/runbook updates to reduce manual overhead.
- Maintain a multi-quarter roadmap for all AI-native products balancing new feature development debt reduction and operational automation
- Identify repetitive non-operational tasks across the engineering org and implement automated solutions (bots scripts integrations).
- Partner with DevOps and MLOps to embed automation in daily standups reporting and documentation updates.
Content Strategy & Development
- Design and maintain a comprehensive set of technical assets: API references SDK guides how-to tutorials architecture overviews and best-practice playbooks.
Establish and enforce documentation standards (style structure version control) to ensure consistency and discoverability.
Educational Programs & Workshops
- Develop curricula and deliver hands-on workshops webinars and office hours to teach GenAI fundamentals (LLMs prompt engineering agent frameworks) and advanced workflows.
- Create self-guided labs and sample projects that enable developers and ops teams to practice and validate new skills.
Collaboration & Feedback
- Partner closely with AI Solutions Architects Agentic Systems Engineers ML Engineers and Product Managers to gather use cases review technical accuracy and prioritize content topics.
- Solicit and incorporate feedback from learners and stakeholders to continuously improve documentation quality and training effectiveness.
Platform & Community Enablement
- Manage and curate content on documentation platforms (Confluence Docusaurus internal wikis) ensuring easy navigation and searchability.
- Cultivate internal community forums or knowledge hubs where teams can share tips code snippets and success stories.
Required Qualifications
- Bachelors or Masters degree in Computer Science Engineering or related field.
- 5 years of product management experience in AI/ML or software engineering contexts.
- Proven track record automating workflows and integrating tooling in Agile teams.
- Exceptional written and verbal communication skills with a portfolio of technical content.
- Hands-on understanding of Generative AI LLMs and agentic-AI paradigms.
Preferred Skills & Experience
- Direct experience with Generative AI and agentic systems (LLMs retrieval-augmented generation prompt engineering).
- Familiarity with documentation tooling (Markdown Docusaurus Sphinx MkDocs or Confluence).
- Experience creating interactive labs using Jupyter notebooks GitHub Codespaces or similar environments.
- Background in developer advocacy or teaching technical workshops hackathons or bootcamps.
Nice to Haves
- Prompt & Content Design: Expertise in prompt patterns UX writing and version control for prompt assets
- Cloud & DevOps: knowledge of Kubernetes Terraform/CloudFormation and CI/CD pipelines (GitHub Actions Jenkins)
- Evaluation & Feedback: Test automation for tutorial validation; familiarity with user feedback tools (Surveys analytics dashboards)
- Community Building: Experience moderating forums or managing developer communities
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Please refer to our Candidate Privacy Noticefor more information about how we process your personal information and your data protection rights.
At SIE we consider several factors when setting each roles base pay range including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge skills experience and location.
In addition this role is eligible for SIEs top-tier benefits package that includes medical dental vision matching 401(k) paid time off wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Clickhere to learn more.
The estimated base pay range for this role is listed below.
$173000 - $259400 USD
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity gender expression and gender reassignment) race (including colour nationality ethnic or national origin) religion or belief marital or civil partnership status disability age sexual orientation pregnancy maternity or parental status trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment empower employees and embrace diversity. We encourage everyone to respond.
PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Required Experience:
Manager
Employment Type
Full Time
