Complex Eligibility Officer
Complex Eligibility Officer
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Job Description
Complex Eligibility Officer
- Full time permanent role
- Geelong office location with flexible hybrid working
- Offering a competitive starting base salary of $83871 plus super and benefits
Help improve the everyday every day
Right now were seeking a Complex Eligibility Officer who will continue to play their part in caring for the lives of everyone on Victorias roads. Someone wholl bring their authentic selves to work stand up for whats right and collaborate in a team to improve the everyday for Victorians our colleagues and our partners.
Find out more about our shared purpose and what drives every one of us.
About the role
The Complex Eligibility Officer manages complex claim lodgements under the Transport Accident Act 1986 ensuring accurate and timely decisions for optimal client outcomes. This role involves collaborating with internal and external stakeholders providing specialised advice to internal teams and conducting sensitive client-focused post-acceptance claim reviews.
About the Team
You will be part of a small dedicated team of five within the Onboarding Income & Dependency branch of the Clients division. This close-knit team is highly experienced and skilled with a strong focus on achieving the best outcomes for clients.
You will be supported by the Team Manager Complex Eligibility & Dependence who is committed to developing and empowering their employees to work independently offering a supportive environment where learning from mistakes is encouraged.
What were looking for
Skilled Communicator and Collaborator
Demonstrated ability to engage effectively with diverse stakeholders to achieve outcomes while addressing sensitive client issues with empathy and professionalism.
Knowledge of Clinical and Legislative Applications
Strong understanding of medical rehabilitation and disability principles including the effects of acquired injuries. Experienced in interpreting and applying legislation with sound judgment and managing benefits and entitlements.
Detail-Oriented with Strong Writing and Technical Skills
You have a sharp attention to detail excel at drafting clear and professional written communications and are proficient in using TAC systems and word processing tools to manage complex tasks effectively.
Level up your career. Apply now
Click apply to submit your Cover Letter and Resume. If successful youll progress to a Interview. All applicants will be advised of the outcome of their application.
For more information read the attached Position Description or contact Joshua Jesson Team Manager Complex Eligibility & Dependence onfor a confidential discussion. Applications for this role will be accepted up until 11:55pm on Tuesday 12th August 2025.
If we can do anything to help make applying for this role easier please let our People Culture & Engagement Team know at . If over the phone is better for you our number is.
Child Safety
At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety please visit our website.
This role will require you to have a valid Working with Children Check.
A current TAC employee is eligible to apply for another position at TAC if:
- The employee has been in their current position for at least 12 months; and
- Has attained at least a competency 2 (for job groups 1-5); and
- Is not currently on a Performance Improvement Plan (PIP)
Required Experience:
Unclear Seniority
Employment Type
Full-Time
