Department Manager - Delivery Solutions
Department Manager - Delivery Solutions
Posted on :
07-08-2025
Employer Active
1 Vacancy
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Job Description
- Manage and organize the delivery to be made to customers/client in right quantity and specification
- Being thoroughly informed with orders stock availability lead a hands-on and timely efficient delivery along with smooth customer service
- Smooth alignment and relationship with Operations Store management HO Buyers Field Sales and Delivery team if needed
- To verify daily fuel costing and transactions and to further ensure the proper documentations pertaining to it
- To update the KPIs on daily basis
- To handle and coordinate customer complaints regarding delivery issues
- To acquire customer feedback on periodical basis.
- To coordinate with head office regarding fuel expenses KPIs fixed costing third party vehicle expenses etc.
- Keep a conducive and learning environment among all team members in order to ensure a healthy friendly productive and supportive environment.
- Ensure that each member is adhering to the policies and procedures announced by the management.
- Monitor performance of all team members in order to identify the difference between expected level of productivity and actual productivity.
- Contact with at least 10 customers on weekly bases to understand their needs and expectations and to know best customers personally.
- Perform analysis of best customers to know them understand their needs and propose solutions.
Qualifications :
Bachelors or Intermediate with 6-8 years of experience
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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