Reservations Agent (Full-time)
Reservations Agent (Full-time)
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Job Description
Swisstel Sydney a premium five-star hotel situated in Sydneys bustling business retail and entertainment hub features 369 elegantly guest rooms and suites designed for both business and leisure travelers seeking contemporary comfort.
Swisstel Sydney is seeking a Full-time Reservations Agent to join our dedicated Reservations team based onsite at the hotel.
Our Reservations Agents are at the beginning of an exceptional guest journey as you make them feel welcome and provide a personalised experience during your interactions with them.
Responsibilities and duties (but not limited to):
Managing all communication regarding reservations for the Hotel
Handle all enquiries relating to bookings via email or phone
Exhibit high sales performance and maximise all sales leads by ensuring close of sale and up-selling and cross-selling opportunities
Maintain a positive selling approach to maximise yield in both occupancy and rates
Administration of reservations including maintaining a precise filing system
Qualifications :
About You
The ability to demonstrate and deliver luxury service
Excellent verbal and written communication skills
Strong organisational customer service and problem solving skills
Ability to multi-task and manage prioritising demands
Working knowledge of Microsoft applications and ability to navigate company systems and programs
Ability to work onsite on full time basis
Have full working right in Australia
Ability to work on some Saturdays when required
Previous experience in a similar role and familiarity with Opera PMS or Opera Cloud are not mandatory but will be advantageous
With over 380 hotels in Australia and 4000 across the globe we provide endless career development opportunities a rewarding work environment as well as discounted hotel accommodation worldwide.
If this sounds like the role for you apply today! Wed love to hear from you.
Additional Information :
What We Offer
- A fun and supportive work environment with a dedicated management team
- Exciting career growth and development opportunities within the hotel and across the Accor group
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
