Front Office Supervisor
Front Office Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
Front Office Operations
Apply a comprehensive understanding of front office functions including reception cashiering communications reservations porter services and guest service procedures to ensure smooth daily operations.Team Supervision & Support
Supervise and support front office team members assist with accounting matters support porter services and contribute to the preparation of efficient and cost-effective rosters approved by the department head.Guest Engagement & VIP Services
Greet and escort VIPs attending to their specific needs and ensure guest satisfaction through courteous and personalised service.Hotel Knowledge & Communication
Develop in-depth knowledge of hotel facilities departmental functions key team members and current events; ensure clear and effective communication of all standard operating procedures (SOPs) updates rates and general information to the team.Policy Compliance & Security
Maintain strict compliance with all procedures related to cash credit cheques key control guest confidentiality and banking operations while on duty.Operational Excellence & Other Duties
Conduct regular inspections of public areas address credit issues and carry out additional tasks as directed by Front Office Management to support the overall performance and presentation of the hotel.
Qualifications :
Minimum 1-2 years experience in Front Office operations preferably in a supervisory role.
Hospitality qualifications and strong computer/system skills (desirable).
Excellent communication interpersonal and leadership skills.
Ability to work a flexible 7-day roster including weekends and public holidays.
Strong personal integrity initiative and the ability to work independently.
Additional Information :
Benefits and Perks
- Discounted on-site car park while on duty.
- Access to confidential Employee Assistance Program.
- Inclusive and diverse environment.
- Reward and recognition programs.
- Mentoring and career development along-side experienced and dedicated professionals
- Global discounts on hotel accommodation & Food and Beverage including special rates with our partnership brands such as Europcar.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
