Enrollment Technology Coordinator
Enrollment Technology Coordinator
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Job Description
Job Details
Description
Enrollment Technology Coordinator
Spalding University Louisville KY
Office of Admissions Reports to: Vice President of Admissions and Student Experience
Full-Time Hybrid and Remote Eligible*
Position Overview
Spalding University seeks an innovative and detail-oriented Enrollment Technology Coordinator to serve as the lead administratoror Slate Captainfor the universitys customer relationship management (CRM) system Slate by Technolutions. This position plays a critical role in optimizing the use of technology to support full-cycle admissions enrollment student success and advancement efforts. The coordinator ensures data integrity fosters campus-wide collaboration and aligns Slate operations with the universitys strategic enrollment goals.
Reporting directly to the Vice President of Admissions and Student Experience this role is a key contributor to the efficiency effectiveness and technological advancement of enrollment operations.
Key Responsibilities
Slate CRM Administration:
- Serve as the primary administrator and strategist for Spaldings Slate CRM platform.
- Stay current with Slate functionality and feature releases proactively implementing enhancements that benefit recruitment and enrollment efforts.
- Build and manage workflows rules forms portals communications and queries within Slate to support cross-campus needs (Admissions Financial Aid Student Success and Advancement).
- Serve as a liaison between enrollment staff and Slate ensuring optimal CRM performance and staff utilization.
Data Management & Reporting:
- Act as the data steward for prospective and incoming student data ensuring data consistency and compliance across systems.
- Develop manage and maintain custom reporting tools and dashboards to support decision-making by university leadership.
- Create dynamic funnel stage and conversion tracking tools to monitor key performance indicators across the recruitment and admissions lifecycle.
- Coordinate regular audits of data to uphold integrity across Slate and other institutional systems (e.g. SIS Financial Aid).
- Partner with IT and institutional research to integrate Slate data for holistic reporting and analysis.
Strategic Enrollment Support:
- Collaborate with the Vice President of Admissions and Student Experience and other university leaders to align Slates capabilities with institutional recruitment and retention strategies.
- Deliver real-time actionable insights to support enrollment forecasting territory management and campaign performance.
- Lead the technological design of the admissions funnel including automation lead nurturing and communications tracking.
Interdepartmental Collaboration & Training:
- Foster close partnerships between Admissions Financial Aid Student Success Advancement and other departments to enhance data sharing and operational efficiency.
- Collaborate with the Dean of Student and Academic Success and the Advancement Services and Data Support Manager to ensure efficient coordinated use of Slate across departments.
- Train staff and student workers on Slate usage creating documentation and hosting workshops as needed.
- Support the communication strategy by helping develop and deploy segmented and automated communication flows in Slate.
Recruitment & Outreach Support:
- Collaborate with admissions counselors and marketing teams to support virtual and in-person recruitment initiatives through Slate event and portal management.
- Design and maintain dashboards workflows and task assignments within Slate to help counselors prioritize outreach improve efficiency and track engagement with prospective students.
- Provide backend CRM support for travel planning email campaigns and territory management tools.
- Collaborate with the Executive Director of Marketing and Communications to with Assist in implementing strategies for international graduate and transfer markets as needed.
Communications Optimization & Campaign Tracking:
- Design implement and optimize multi-channel communication campaigns within Slate including automated drip campaigns ad hoc messages and event-based communications.
- Set up and maintain UTM parameters and Ping tracking to monitor source attribution and user engagement across digital channels.
- Analyze and report on campaign metrics such as open rates click-through rates bounce rates and conversion outcomes to inform data-driven decision-making.
- Partner with marketing and digital communications teams to align messaging and improve lead generation through digital initiatives.
- Recommend strategies for segmentation A/B testing and personalization to increase audience responsiveness and yield.
Qualifications
Required:
- Bachelors degree in a relevant field (Information Systems Higher Education Business or related).
- Demonstrated experience with CRM administration preferably with Slate by Technolutions.
- Strong data analysis problem-solving and project management skills.
- Proficiency in database reporting and tools (e.g. queries dashboards pivot tables).
- Exceptional attention to detail and ability to manage multiple priorities.
- Excellent communication and interpersonal skills.
Preferred:
- Previous experience in admissions enrollment management or institutional research.
- Familiarity with APIs data integration practices and student information systems (e.g. Ellucian Banner or Jenzabar).
- Experience with email marketing forms portals and workflow automation within Slate.
- Understanding of digital marketing analytics UTM tracking and CRM-based performance dashboards.
To Apply:
All applications are made through the Paycom Applicant Tracking System.
Applications will be reviewed on a rolling basis until the position is filled.
ABOUT SPALDING UNIVERSITY:
Spalding University offers a comprehensive package including medical dental vision Spalding matching contribution up to 5% to your 403b/Roth retirement plan generous Vacation and Sick Time Off program Parental Leave paid holidays paid life insurance and short-term disability paid time for volunteering free gym membership and more.
Situated in the heart of downtown Louisville Kentuckys largest city Spalding University combines a rich social justice history and a commitment to community service as we attract students who desire a high-quality education in a very personalized setting. An engaged faculty serves nearly 2300 students at the bachelors masters and doctoral levels providing real-world learning in liberal and professional studies.
Faculty staff and students are united by the institutional mission: Spalding University is a diverse community of learners dedicated to meeting the needs of the times in the tradition of the Sisters of Charity of Nazareth through quality undergraduate and graduate liberal and professional studies grounded in spiritual values with an emphasis on service and the promotion of peace and justice.
With a focus on service and leadership Spalding offers all students a mission-driven connection to community and comprehensive learning resources while striking a distinctive balance serving the educational needs of both the traditional student and the working addition our unique 8-week class delivery format affords students scheduling flexibility amidst other life responsibilities.
Spalding aspires to become the first choice for students of compassion and service with a commitment to our mission celebrated for a rigorous yet nurturing environment emulated for interdisciplinary collaborations and acclaimed for contributions to the community.
Spalding University is an Equal Employment Opportunity employer. The University complies with all federal state and local equal employment opportunity laws. It is the Universitys policy not to discriminate against any individual or group of individuals and to provide equal employment opportunity to all qualified persons regardless of race color national origin age disability religion sex pregnancy sexual orientation gender identity marital status military status veteran status or other protected status. All job offers are contingent upon successful completion of a criminal background check.
Required Experience:
IC
Employment Type
Full-Time
