Document Production Workflow Coordinator
Document Production Workflow Coordinator
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Job Description
The Document Production Workflow Coordinator is an experienced position delivering exceptional customer service to our clients by providing timely and accurate document production of an intermediate to advanced level. Advanced ability to assess documents has a technical eye to detect and ensure proper corrections (proofing edits conversions formatting creation comparisons etc.) for requesters. The position requires advanced software aptitude in those programs used for document production as well as speed and accuracy in a high-volume high-pressure production environment. The Document Production Workflow Coordinator may require the training of team members and may be responsible for the day-to-day coordination of workflow within a shift or site.
Job Duties:
- Intakes work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester. Seeks alternate solutions to deadline requests as needed
- Prioritizes work requests across team and coordinates/balances multiple projects based on experience and following established guidelines especially when working with escalated deadlines or issues
- Creates and edits documents mail merges charts graphs tables etc.
- Scans and cleans up documents utilizing scanner equipment and appropriate software
- Converts and cleans documents from other software applications
- Evaluates personnel performance with the AM and assists in the development and improvement of individual and team skills
- Demonstrates proper professional expectations for team members when dealing with client requesters and client work requests including meeting deadlines and delivering high-quality work
- Responsible for development and delivery of on-going training of new and existing team members in existing processes as well as new trends or processes for presentations work
- Facilitates focus and coordination on and between shifts in the production of deliverables to the client in order to meet or exceed the clients expectations for quality timeliness and service
Job Requirements:
- Bachelors degree or equivalent with years of experience able to substitute
- Minimum of 3 years of related office experience with document production and preparation
- Advanced knowledge of Microsoft Office suite (PowerPoint Excel Visio as examples)
- Excellent verbal and written communication and interpersonal skills necessary in order to communicate questions and/or suggestions to the client and other team members in a professional and customer service-oriented manner
- Ability to work both independently and collaboratively as part of a team; self-motivated to ensure own production
- Ability to work in a fast-paced deadline-driven team environment while handling sensitive and/or confidential documents and information
Required Experience:
IC
Employment Type
Full-Time
